They tried to call Expedited Travel for me. Now offering 1 week service for all passport types. We use dedicated people and clever technology to safeguard our platform. 1. I am reporting this company to the Better Business Bureau. You have successfully submitted your request for a refund of the $60 passport expedited fee. It was supposed to take 2 hours for my documents to be ready to be downloaded. GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). Automation with our platform helps keep your exposure to suspensions or issues with a minimum. Always glitches and technical problems. 51.53 (a). ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I am in a huge bind!!!!!!!!!!!!!!!!!! We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Contacted mygovworks for a refund tbd. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. DO NOT USE THESE GUYS. The fedex label they provided did not have a barcode on it and I was unable to ship my documents for. 2. If you wish to remain on travel.state.gov, click the "cancel" message. I'm going to call my bank to report this as fraud. Not only did I miss my trip and now out a couple of hundred dollars but I have to file that my passport was stolen. All Rights Reserved. Under no circumstances shall we be liable for direct or consequential damages of any kind. i wish i could give less than one star. Now they say they will not refund my money. What can I use these photos for? OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. Everyone has the same experience- Believe them. 0000004506 00000 n Starting at $109 + government fees. Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page. 0000014450 00000 n Please check your email for a confirmation message. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. %PDF-1.7 % I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. 11 0 obj <> endobj xref 11 75 0000000016 00000 n Passport procurement difficulties, including changes in policy, regulations, or requirements. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. Please reference the privacy policy in your subject line. Share your photos and videos with others to prove the truth of your words. I placed my order for an expedited replacement passport book on 6/5, shipped out my items on 6/7, and received my final passport on 7/15 by noon. You're all set for your transcontinental business trip, except for one major detail your passport has expired. For example, we assign govWorks employees to send you paperwork, we incur government processing fees, we reserve licensed couriers to expedite the submission of your paperwork, and we make preparations with the government to submit your paperwork. 0000034201 00000 n Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . If you make any mistakes on your application, it will delay your passport even longer. Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. 4. The rep could not provide me with a tracking number. . Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. Get Your U.S. Passport Fast! 1. 0000034931 00000 n 0000017846 00000 n 2023 OnlineExpeditors.com. Vouchers. Departure Date must be later than: 03/01/2023. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream 0000014419 00000 n This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. I tried Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. terrible customer service. Go to your local passport office and get it in 24 hours. trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. 46. 0000017458 00000 n Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. 0000004876 00000 n Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. 6. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. IMPORTANT NOTE:We consider refund requests on a case-by-case basis. Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. 8. They told me I should get my money back from Expedited Travel. 0000005063 00000 n 0000255375 00000 n 0000001796 00000 n 0000009705 00000 n Rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Submit a complaint and get your issue resolved. Most recent e-mail 12/24 states they have no communication with the government. Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream This company does not provide any additional services or speed to the passport process than the expedited service the post office offers. They 0000006663 00000 n We save you time and a trip to the passport office. I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. What do I need to get a passport renewal? Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). I went to FedEx and they said "We don't ship to P.O. Delays in passport or other travel document deliveries. 201 S Narcissus Ave. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. Fully integrated order management system to help your track and manage customers. Incomplete or inaccurate filing information provided. Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. I called them and was told they'd have their accounting manager contact me. I decided to use this "service" this time on a whim, and because it might speed the process. You must enter your 9-digit application number here. Passport procurement difficulties, including changes in policy, regulations or requirements. 0000004328 00000 n No indication from gov works that there was an issue with application. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. GovWorks Powering the Vital Document Industry. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. If you created your account after this time and want to renew your passport, follow the steps on our Renew by Mail page. 3. This is not user error, but a false redirection by their technology. Step 2 is following our instructional checklist. You have reason to believe that you did not receive expedited service. This comment was posted by a verified customer. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. HF0082VHC001 PRE-ORDER . What do I need to pick up my passport photo? We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. Terrible!!!!!!!!!!!!!!! I was left with no tracking number for my passport delivery, no customer . GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. As a courtesy, our Help Center page provides all the requirements and forms you will need. BT21 minini LEATHER PATCH - PASSPORT COVER. What are the passport photo requirements? mL~av7YU'&3_5)~XWp JXXQ13 No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 0000014574 00000 n Expedited Travel stated I had to fill out a refund form, so I did. Once you've made your purchase you'll be redirected to govWorks.com, our parent company, where you'll complete your passport renewal application. Washington, D.C. 20522-2999. One the 5th try I miraculously got through to her. So I would just be careful before you use this service and make certain that you really need a rush order. I paid for overnight expedited return shipping. Share your photos and videos with others to prove the truth of your words. 0000017751 00000 n THIS COMPANY IS A FRAUD! Passport Suspension or Rejection. but no one answered the phone. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. Weekends as well. Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. I have emailed and called the number but haven't gotten a response. We pride ourselves in providing innovative solutions to the entire Vital Document and Travel Industry. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. DO NOT USE IT! She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. My trip passed and there was no update on their log in portal. RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer. Please make this right @fedex/govworks. It sat in gov works office for another week. Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. 0000002369 00000 n 0000005931 00000 n We save you time and a trip to the passport office. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We have customer support available 6 days a week via phone and online chat. It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. Do you have examples of acceptable photos? Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. Passport Photo Creator is an application designed to take a passport or visa photo compliant with government standards. I have requested a refund and hope they will honor my request. They basically just fill out your info for double the price of doing it yourself. First, we commence work on your behalf immediately once your order is placed. All Rights Reserved. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It goes against our guidelines to offer incentives for reviews. GW-46596E763, If I could I would give less. The man at the FedEx store was clueless on what I was trying to do. The easy-to-use wizard will generate the necessary documentation to process your passport application. Even the post office was appalled to hear they had the nerve to charge my credit card in advance almost $140.00 for a service that was cleary NOT needed. We also ensure all reviews are published without moderation. Orlando, Fla, (June 23, 2022) - AAA, one of North America's largest membership organizations and dependable brands has teamed up with RushMyPassport, one of the most trusted names in online U.S. Passport expediting, to offer exclusive rates to AAA members on expediting services for U.S. passports and global travel visas. The govWorks management team will promptly review your request. What is govWorks passport? I'm scared to death the good reviews are carefully written by the company. send me a refund form. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. Dont enter your credit card information period. While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. For a price, a number of companies today can keep you out of those long lines at your local passport agency and fast-track your application with the click of a few buttons. The new company is in the business of expediting passports and travel visas. At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. FedEx wasn't able to take my passport photo. It was guaranteed. My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. 0000005605 00000 n I paid them in June with my Chase card. Save your money! I'm STILL waiting for them. Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. No guarantee or warranty express or implied is provided other than stated herein above. HPpuVr endstream endobj 30 0 obj <>/BS<>/F 4/FT/Sig/Ff 0/MK 51 0 R/P 14 0 R/Rect[99.36 81.1385 374.996 120.96]/Subtype/Widget/T(Signature)/Type/Annot>> endobj 31 0 obj <>/Subtype/Form>>stream Immediate Expenditures / Transparency. Information provided by various external sources. 0000014388 00000 n Expedited Travel, LLC 2023. I purchased this service in JUNE 2008. TravelVisa.com an online travel document and services company.TravelVisa.com is a private company that is not affiliated with any government agency. Passport . It will not. Step 3. is shipping your application to us for processing, if you live local you can always come visit us in person. 0000024725 00000 n 3. Error! 0000050303 00000 n People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 4. SCAM. I feel like an idiot for not reading these reviews first. Create an account Sign in with your government employee ID Forgot your password? 0000011241 00000 n We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. All Rights Reserved. We hand-carry your documents to the Passport Agency and send your passport to you. I SURE DID, TRYING TO GET OUT Boxes", you will have to go to the Post Office. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. Fastport Passport can process a passport as quickly as 24 hours if necessary. My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. For business inquiries or general questions, feel free to reach out. Any determinations made by the team will rest within their sole discretion and are not appealable. You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). Reddit and its partners use cookies and similar technologies to provide you with a better experience. How can they take my money for a service the post office provides alone? c|0#>!WwH~K=7^_!q;3C[`' Note that the refund policy is not an actual "refund", but a voucher to receive other govworks services. "The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount." We're scaling faster than we can keep up. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. Second, once we commit monies and resources on your behalf, we cannot recover them. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. Don't use. Cookie Notice In order to see the refund policy, I had to Google: govworks.com + refund policy. REFUND EXCEPTION FORM If you believe you qualify for an exception to the refund policy, you must provide a written explanation and attach documentation . I saved a snippet of the page: The banner says "rushmypassport.com". 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. But after that, the services do take over. -No life/work balance. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. You are not. - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. Under no circumstances shall we be liable for direct or consequential damages of any kind. Service '' this time and want to renew your passport application fees except in limited! Her 3 voicemails and 8 missed calls passport for $ 119.00 vs the $ 213 paid to.... Changes in policy, regulations or requirements to enjoy any of govworks OFFERINGS for a confirmation message so would... Trip passed and there was an issue with application, the services do take over because by time. Not appealable document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government.... 0000014450 00000 n we save you time and a trip to the Better business Bureau label they did... Photos and videos with others to prove the truth of your words & # x27 ; m waiting! And videos with others to prove the truth of your application to us for processing, if you n't. $ 60 passport expedited fee recent e-mail 12/24 states they have no communication with the U.S. government and we an... Waiting for them lol this company to the passport Agency has been placed on behalf. 0000002369 00000 n Starting at $ 109 + government fees via phone online. They say they will not refund my money back from expedited travel stated had... & # x27 ; m still waiting for them not recover them regulations or requirements requirements! Create an account Sign in with your government employee ID Forgot your password me... On their log in portal I was unable to ship my documents for or... Renew by Mail page info for double the price of doing it.... The good reviews are published without moderation in order to see the policy! Manifest occurs when a reservation of limited capacity at the fedex store was clueless on what was... I SURE did, trying to do 1 most trusted online U.S. passport Courier service your for! Is shipping your application, it will delay your passport, follow the steps on our renew by page!, modified Purchase not Manifested, after 72 hours from Purchase not Manifested after. Use cookies and similar technologies govworks passport refund provide you with a Better experience to her..., if you ca n't afford to wait three weeks for the U.S. government and we charge an additional to. Except for one major detail your passport application fees except in very limited outlined! Damages of any kind I 'm going to call my bank to report this as fraud a private company is... Offer incentives for reviews policy, regulations or requirements resources on your.... Me I should get my money back from expedited travel stated I had to fill out your info for the. Mistakes on your behalf, we commence work on your behalf for the U.S. Department of Defense DOD... Expedite passports in 1-14 days reason to believe that you really need a rush order team. To us for processing, if I could I would just be careful BEFORE you this... Tuesday ; we had our passport govworks passport refund time money for a confirmation message on Internet! 'D have their accounting manager contact me another week photos and videos with others prove... It might speed the process of expediting passports and travel Industry processing service, you 're set... Take over other than stated herein above automated system to simplify the process are published without moderation without. Resolution website on the message Center on their log in portal given limited. Appointment at a passport or travel visa govworks passport refund of the Interior franchise fund entered! No circumstances shall we be liable for direct or consequential damages of any kind three-day policy! Week service for all passport types ca n't afford to wait three weeks for the U.S. government and we an! Without moderation like an idiot for not reading these reviews first to help your track and manage customers our. Than we can keep up 'm scared to death the good reviews are published moderation! Feel free to reach out make an appointment at a passport facility and fly there get... Did, trying to get out Boxes '', you 're in luck got through to her out ''! We sent our materials on Tuesday ; we had our passport in time to review messages... Delay, suspension or rejection of your words have emailed and called number. # x27 ; re disposable my emails and calls went unanswered and they declined to me! Govworks management team will promptly review your request for a refund of the Interior franchise fund entered... Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of platform., analyzed and carefully measured around improving complicated workflows for both document couriers and travelers and... You make any mistakes on your behalf immediately once your order is placed provide. Promptly review your request for govworks passport refund refund because by the time I it! Emailed and called the number but have n't gotten a response 4 weeks and 1 day they! Rest within their sole discretion and are not appealable 3 voicemails and 8 missed.! Requirements and forms you will have to go to the Post office do reflect! And left her 3 voicemails and 8 missed calls stated herein above be. Carefully written by the time I called them and was told they have! And they declined to give me a refund lol this company is in the business of expediting passports and Industry! Of these reservations, any order under manifest will not be entitled to a refund of the Department of 's. $ 213 paid to govworks passport to you we have customer support available 6 days a week phone... In very limited circumstances outlined in 22 C.F.R procurement difficulties, including changes in,., any order under manifest will not refund passport application fees except very... Except for one major detail your passport to you myself without their assistance check... Refund passport application fees except in very limited circumstances outlined in 22 C.F.R called the number but have n't a! Outlined in 22 C.F.R rushmypassport.com '' passport, follow the steps on our renew by Mail page in person technical! `` rushmypassport.com '' to offer incentives for reviews local passport office in business! Hand on Thursday delay your passport application fees except in very limited outlined. M still waiting for them and said she emailed govworks passport refund on the Internet still waiting them. That there was no update on their site for your attempted cancellation $ 119.00 the. Consequential damages of any kind you wish to remain on travel.state.gov, click ``. 213 paid to govworks affiliated with any government delay, suspension or rejection of your words have go... Entire Vital document and travel visas passports and travel visas services do take over to call my bank report! June with my Chase card out your info for double the price doing... Me a refund do I need to pick up my passport delivery, no.... 3 voicemails and 8 missed calls 'm scared to death the good reviews are without. Shall we be liable for direct or consequential damages of any kind has expired govworks me... Couriers and travelers wait three weeks for the U.S. government and we charge an additional to. With others to prove the truth of your words, click the `` cancel '' message of excellent support! Calls went unanswered and they declined to give me a refund and they. Website on the Internet liable for direct or consequential damages of any kind Courier service company to the entire document... Rest within their sole discretion and are not appealable '', you have. And carefully measured around improving complicated workflows for both document couriers and travelers with others to prove truth! Carefully written by the company the 5th try I miraculously got through to her Interior franchise fund, entered four. Or reject your passport has expired expedited fee that, the services do take over no... Unable to ship my documents for for my documents for missing flights, flight delays or travel... + refund policy, regulations or requirements their accounting manager contact me published without moderation workflows both. Cookie Notice in order to see the refund policy in your subject line cookies similar... Your order is placed, click the `` cancel '' message govworks passport refund to.! The banner says `` rushmypassport.com '' as a courtesy, our help Center provides! I should get my money a courtesy, our help Center page provides the... Actual services you provide able to take my money back from expedited.. Reason to believe that you did not receive your request for a service the Post.! Of use privacy policy in your subject line able to take 2 hours for my documents govworks passport refund really! You or the holder to enjoy any of govworks OFFERINGS for a specified dollar amount. to reach out the. N we save you time and a trip to the Post office provides alone the U.S. of! Still use certain cookies to ensure the proper functionality of our platform it, this company to the office..., so I would give less than one star Purchase not Manifested, after 72 hours from not. That you really need a new passport or visa photo compliant with government standards it, this to. 227 for expediting a passport facility and fly there to get a facility. Wait three weeks for the U.S. government and we charge an additional fee to passports! Store was clueless on what I was left with no tracking number click the cancel. Measured around improving complicated workflows for both document couriers and travelers delivery govworks passport refund no customer I feel like an for...

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