This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. International Association of Better Business Bureaus. Caveat emptor. I am doubtful now the dress will come in time (or ever) for my event. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. Hi Grace, Thanks for your feedback. They said I would be receiving updates and a tracking number. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. Don't take the risk and give them your money. It is 9/23 no dress. Currently, Lucy In the Sky does not offer any exchanges. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Please let us know if we can help any further. Do not order from here! Did all refunds go to store credit or were some people able to get a full proper refund? Hi Mike, Thanks for your feedback. The average model height used to advertise Lucy In the Sky clothing is 59. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. Don't waste your time or money, just go somewhere else! Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. The dress did not fit correctly and they will only give you credit no refund. I have never been able to complete a return that quickly. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Search. But, not to worrythey charge your credit card as soon as you make the order. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! Although its founders are a mystery, the brand has gained a lot of popularity over time. Waste of over $200. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! You gotta keep returning and getting a dress that would finally fit - if at all! Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Date of experience: October 12, 2022. We're so sorry to hear about the order. Number of comments: 0 Shipping I need to change my address or order, how do I do this? Let us know if anything else and you can email us at resolution@lucyinthesky.email! Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. DO YOU SHIP INTERNATIONALLY? The company helped issue credit for this matter to purchase a new item as soon as possible. can't wait to buy more clothes from here in the future. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? We apologize for the disappointment. Products used:We havent received the products. They said they will refund me within 10 days without any explainations for their lateness. My item did not arrive in the alotted time it was supposed to with NO communication from the company. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. All swimsuits are under $70, and thats including the top and the bottom! Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Hi! Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. She gotta keep pulling it down to make sure everything stays covered. Well guide you through the process. My daughter has an event Nov. 19. I HAVE MY TRACKING NUMBER. 501K followers. Also no updates on arrival or even if I will ever get it. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. Horrible return policy. Please make sure that the style is in original condition otherwise it may be sent back to you. DO NOT BUY FROM THEM. Dannica Ramirez is a content writer for ClothedUp. It said delivery between 9/30 and 10/12. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. This is the only time I ever have ordered something online when the seller would only give store credit. Lucy In the Sky has some decent prices. Images copyright 2023 Lucy in the sky inc. All rights reserved. We're sorry to hear about your disappointment with our return policy. Lucy in the sky is our GO TO for all things special occasion. For international customers, return postage is the responsibility of the recipient. This is a generic card error - this means that your bank is rejecting the transaction at this time. How would you even know if something would fit or if you'd like the quality? Thanks for your feedback. This policy is effective from 01/01/2016. The phone number listed doesn't get answered and online chat is not available. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Complaint Type: Problems with Product/Service. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Los Angeles, California Incredibly scammy and misleading. I don't care how good are their dresses and I don't even want to know. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. No further information is required on your end, the return label has all your information. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Customer service is awful. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. , over 6 weeks. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Save my name, email, and website in this browser for the next time I comment. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! New screen for uploading personal customer video to products 2. We're sorry to hear about the delayed order. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Chat is only option and that takes hours to even get a chat representative. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. I ordered a dress on October 2,2019 and still not dress. It is an eligible payment method for all U.S orders over $35. I can always count on you for the best quality and accurate fit. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. We do not save your payment method details on our website. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Zyia vs Athleta: Which Is The Ultimate Athleisure? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Why would I need store credit when I already purchased the 3rd dress. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Ordered my daughter a winter formal dress. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Thanks for your feedback. -Kate. Tip for consumers:Returns usually only give store credit. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Annoying, right?! We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. -Kate. We have Live Chat and Email available for any questions or concerns. The cost of foreign products and services may fluctuate. You can email us at resolution@lucyinthesky.email for any further assistance. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. As soon as you place the order, it is processing on our end. Ordered 1 month ago. Don't waste your time here! Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. We use dedicated people and clever technology to safeguard our platform. Lucy in the Sky, Inc may change this policy from time to time by updating this page. LucyInTheSky headquarters 747 E 10th Street. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. it was my first time ordering from Lucy in the sky. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Business days do not include weekends or public holdiays. LUCY IN THE SKY. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. www.lucyinthesky.com retains the right to refuse any request made by you. You can contact Lucy in the Sky at shop@lucyinthesky.email. These companies are a dime a dozen, you can 100% find another that actually values customer service. Not to mention that the slip underneath hardly covers anything. BUT, you can't get a refund if you return something, only store credit. Why just give your money to a site without the opportunity to try and return an item? CASANDRA M. was extremely helpful in seconds. Categories. A store credit is automatically applied to an account attached to the email used for an order. How useful is that if the items never come? After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . I feel tricked and pissed off. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. All our models are approximately 175cm tall. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. There is no phone number and the chat has been disabled. Hi Janie, The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons Well look into the stated issue and will work out a way to resolve the situation asap! would it arrive by october 26th? These linked sites have separate and independent privacy policies. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. I HAVE MY TRACKING NUMBER. Hi Kaylyn! Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Hi Lily, When Dannica isnt writing about fashion and beauty, shes writing poetry. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. We do transparently state our return policy for customers to read prior to ordering. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. She was very polite and helpful. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. -Kate. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. I ordered the Kayden Dress in black. BBB Business Profiles may not be reproduced for sales or promotional purposes. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Designed in Los Angeles - New Arrivals Weekly. Ordered from this company thinking the dresses were cute. If you need specific product measurements or have further questions, please email us at. HORRIBLE company. -Kate. Alternatively, you can attempt to place the order with a different card or try again later. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Terrible return policy. I've lost $120 to Lucy In the Sky and received nothing. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. This Privacy Policy Statement only covers our Website and does not cover any other website. As a matter of policy, BBB does not endorse any product, service or business. Thanks for your feedback. - Kate, Hi Paula! United States. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. We're so glad that you liked the quality of the dresses! One of the major complaints about Lucy In the Sky is the customer service. Hi Hailey, The dress is also incredibly thin and doesn't have much structure. I had a few concerns about my order and my online team member Danielle M. was very helpful. We're sorry to hear about your issues with our return policy. -Kate, I love Lucy in the sky ! Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) We're so sorry to hear about the order. We're sorry to hear that you had issues with your orders. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. All orders are subject to availability and confirmation of the order price. All orders ship from Los Angeles, California. -Kate. I don't think you got it! Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Unfortunately after an order has shipped with USPS we cannot update a shipping address. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. 90014. Hi Mandy, We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Thanks for your feedback. https://www.lucyinthesky.com/shop/index.php?route=account/login. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Im very disappointed. If you please email us at resolution@lucyinthesky.email we can assist you with a return. We're sorry to hear that you had issues with your order. -Kate. All orders are subject to availability and confirmation of the order price. Customer FAQs - LUCY IN THE SKY Help Centre. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. In the case of any change-of-mind or sizing issues, we offer store credit. Luckily I was able to return it and get store credit pretty quickly. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. We're so sorry to hear about the order. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Hi Sonam, Thanks for your feedback. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Anyone can write a Trustpilot review. Products used:None package arrived too late. Prom season is here, and you deserve to look and feel amazing for your big party! contact customer service, generate return labels. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. So thankful for the quick and informative service from Daniella. Please email us at resolution@lucyinthesky.email for further assistance. I will no longer be recommending this store. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Find out how we combat fake reviews. She helped me get everything sorted out with my order. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. I'll definitely send over your concerns to our design team. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Lucy in the Sky ranks 92nd among Women's Clothing sites. -Kate. They have a great live chat setup and I like that they're always ready to help. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY We're sorry to hear that you had issues with your order. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Extremely disappointed and feeling like they stole from me. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Go to our site to chat with our support team or email us at support@lucy.co! . In the end the skirt fit very snug and my booty looks great in it. Products used:None- never received my order. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. Not a problem. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. I had an issue with my dress being see through and needed a replacement soon for an event. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. I wish they were more transparent with the type of quality on their website. Hi Carol, Thanks for your feedback. We reserve the right to withdraw linking permission without notice. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. Only returning an item that was too much cleavage exposure for a girl without cleavage. Please email us at resolution@lucyinthesky.email so we can look into this for you. love the dresses and two piece sets here! Will not refund my money and will only offer a store credit. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Please use the following size guide to help determine your size of clothing. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. My advice to anyone. I ordered a dress on 9/18. Needed it for Feb 25th. Guess I'll be donating clothes to charity.

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