the content you have visited before, Advertising: Gather personally identifiable information such as name and location, Advertising: Use information for tailored advertising with third parties, Advertising: Allow you to connect to social sites, Advertising: Identify device you are using. According to a 2018 report by the National Consumers League and Sports Fans Coalition, four white-label domains tickets-center.com, box-officetickets.com, ticketoffices.com and onlinecitytickets.com accounted for roughly two-thirds of Vivid Seats web traffic. Olivia Perreault. How Does the Illinois Lemon Law Protect Car Buyers? A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. This was taken care of at the time after many . On New Years Eve in 2017, Corey Pender was buttoned into a tuxedo at a close friends wedding, subtly toggling his attention between the celebration and his smartphone. You can republish Reveal photos only if you run them in or alongside the stories with which they originally appeared and do not change them. DONATE NOW! In fact, for more than a decade, secondary resale markets have cranked up their own profit margins by allowing the sale of tickets that sellers dont yet possess sparking reams of consumer complaints, as well as warnings from regulatory agencies. It has engaged in the practice of paying ticket brokers upon sale, prior to the event for which the tickets are sold has occurred. If you plan to republish our content, you must notify us republish@revealnews.orgor email Sarah Mirk,smirk@revealnews.org. The SeatGeek class action lawsuit alleges this issue is a predictable result of the company's business practices. Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. It was no use. Life's an event. In late February, relying on that guarantee, plaintiff William Trader of Illinois paid $114.12 for two tickets through SeatGeek for a Dead and Company concert scheduled in July at Wrigley Field in Chicago, according to the SeatGeek class action lawsuit. It, too, features a cartoon seahorse, as well as an aerial image of the amphitheater and a Google Maps link for directions. The way these systems are set up, you make a decision about what ticket you want to buy based on the initial information, and its a few steps down before you realize how much the ticket actually costs, said Anna Laitin, director of financial fairness and legislative strategy at Consumer Reports. Explore the best deals mapped on interactive seating . Jeremy of Las Vegas, NV Verified Reviewer. You can change these settings at any time. The suit, which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events, . ***** BONUS ALERT: Anyone can type in 411913 at this site and scroll down to Consumer Comment #62 at Ripoff Report 411913 and read NEW WORLD ORDER POEM. Secondary ticketing provider SeatGeek has filed a $2m (1.8m) lawsuit in a New York court against ScoreBig, the discount ticketing. Following backlash from fans and a scathing letter from U.S. representatives, Live Nation updated its refund policy. Sports, theater and concert fans are itching for events to start happening again. I reached out to Seat Geek via email (there is no phone number) countless times inquiring about my tickets but never received a response (other than a canned response telling me that volumes were high and I should look at their FAQs). Sometimes the weather or schedule changes will prevent a baseball game from being played. Top Class Actions is a legal news source In April 2019, Sharon Valentine, a retiree in Wilmington, North Carolina, learned that the Broadway hit Something Rotten! was coming to the nearby Wilson Center. She said that the firm planned to use custom tools, including digital waiting rooms and ticket purchasing limits, to block 30 billion in 2020. You are free to embed our audio and video content and republish any written story for free under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 license and will indemnify our content as long as you strictly follow these guidelines: Do not change the story. Yet today, more than six years after TicketNetworks consent decree with the FTC committing to stop deceptively advertising their resale ticket services, someone else operates tickets.jonesbeach.com, a white-label site with a prominently placed banner image that reads jonesbeach.com, the venues exact URL. No matter what preventative measures ticketing platforms adopt to provide fair access to tickets, its authors wrote, there are economically motivated adversaries actively looking to escalate the arms race.. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Between Jan. 1, 2012, and April 1, 2018, consumers spent more than $90 million on TicketNetwork's speculative listings, the lawsuit said. We do not compensate anyone who republishes our work. Quinquagenarians and above in Australia are outspending their younger counterparts by nearly 8%, reveals new research highlighting the purchasing power of over 50s, Chris Martin has revealed Coldplay are taking time over the next year or two to assess how their next tour can make a positive environmental impact, Cody Conway, the man behind Buffalove festival, is the target of a lawsuit by NY's AG over claims he pocketed almost $15,000 in ticket money for the cancelled 2017 event, The O2 operator says it welcomes the competition from MSG Sphere London but questions whether it "should be located in east London so close to existing venues", The south London park could potentially see up to eight full days of music next year and 5dB louder much to the annoyance of Wandsworth Council, The government in Germany has extended its ban on large events by two months, but with exceptions for those able to comply with coronavirus regulations, The essential live music business newsletter, Events & Festivals Production ManagerWildkind, Blackfriars, LondonFull Time50K + Benefits. settlement administrator or your attorney for any updates regarding I live in Atlanta and cannot afford to go to New York. And in 2016, StubHub announced a partnership with the Philadelphia 76ers that combined primary and secondary inventory in one place. Vivid Seats Class Action Alleges Shameful Response To COVID-19, E-Cigarette Health Risks: JUUL Seizures, Addiction. This is a good option to get attention publicly. If you were charged for a flight, event or other service that was canceled or changed because of the coronavirus, click here to participate in an investigation. Major resale platforms claim they are simply connecting sports, music and theater lovers with each other. In 2014, the prominent reseller StubHub piloted a solution to hidden markups called all-in pricing. Ticketing platform SeatGeek announced today that it had raised $238 million privately as part of a Series E funding round. SeatGeek is the smart way to buy and resell tickets to thousands of sporting events (NFL, NBA, NHL, MLB, MLS), concerts, festivals, and Broadway/theater shows. The number of them the company has blocked from its site has tripled since 2016, Amy Howe, then Ticketmasters COO, said in congressional testimony last February. Tell us has your experience with this business or person been good? .top-of-article-prompt{border-bottom:1px solid #cccccc;padding-bottom:32px;}. Defendant has sought to surreptitiously shift its losses onto its innocent customers. Lost your password? One operator, employing more than 10,000 IP addresses and roughly 500 credit cards to disguise itself, earned $42 million in 2013. He also helps lead audience engagement initiatives around Reveals stories and assists local reporters in elevating their work to a national platform. Required fields are marked *. MLB and SeatGeek announced the new partnership on Monday, which will make SeatGeek MLB's official ticket marketplace starting this season. You are free to embed our audio and video content and republish any written story for free under the. Get it in your inbox. He bought two, at a cost of $150 each. However, this can result in some functions no longer being available. Seatgeek blocked my use of 2 Tickets for $510. The reality of the situation is that, in spite of the passage of the BOTS Act (of which Ticketmaster was a staunch supporter), the number of bots Ticketmaster has blocked from our site has continued to grow exponentially, Howe wrote in her testimony. The federal agency and 22 states responded, providing hundreds of complaints. I had other friends that were doing it with a group. The Bills needed a victory against the Miami Dolphins. The SeatGeek Ticket Refund Class Action Lawsuit is William Trader v. SeatGeek Inc., Case No. We've received your submission. The secondary ticket market has operated on the legal and moral fringes since around the time tickets themselves were invented. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. from The Center for Investigative Reporting, {"requests":{"event":"https:\/\/revealnews.org\/wp-content\/plugins\/newspack-popups\/includes\/..\/api\/campaigns\/index.php"},"triggers":{"trackPageview":{"on":"visible","request":"event","visibilitySpec":{"selector":"#c773","visiblePercentageMin":50,"totalTimeMin":250,"continuousTimeMin":100},"extraUrlParams":{"popup_id":"id_171634","cid":"CLIENT_ID(newspack-cid)"}}}} Clicking on it took me to a separate terms & policies page, where TicketNetwork warns: Some listings on SITE may only be representations of available tickets or an offer by SITE to obtain tickets and not actual seat locations or currently available tickets.. Others sell so-called speculative tickets, which the brokers do not actually yet possess. |. High on their list of concerns were unreasonable and hidden fees!. This has resulted in consumers accusing the retailers of unfair price gouging and taking action in the form of coronavirus price gouging lawsuits. Legislation introduced by Rep. Bill Pascrell, D-N.J., in 2019 would require the same for ticketing. Twenty-five years ago, they might have lined up in the sweltering heat or skipped work to camp out for days in front of a venues box office. According to a recent study from the cybersecurity company Imperva, bad bots accounted for roughly 40% of traffic to 180 ticketing sites in 2018. strict standards for business conduct. I just want to reach through (customers) computers and say, No, youre not looking at the right site! Grantham said. Amazon N95 Masks. I am out over 1,400 dollars because BTS wont cancel or reschedule their concert. I thought, Whoa, this is really a scam, Valentine said. The event was later canceled because of coronavirus concerns. (For example, yesterday can be changed to last week, and Portland, Ore. to Portland or here.). IQ is the leading global news platform for the live music business. It also forbade the resale of tickets purchased with bots in a variety of circumstances. This is a marketplace where its very easy to confuse consumers and give them bad information., In February 2020, leaders in the secondary ticket market were called before Congress to explain their fees. Byard Duncan is a reporter and producer for engagement and collaborations for Reveal. About this app. These bots hurtle across websites at lightning speed, tricking CAPTCHA tools and scooping up huge bundles of inventory. The company, despite settling a lawsuit that alleged it had engaged in a massive scheme to trick tens of thousands of unsuspecting consumers into buying tickets to concerts, shows, and other live events that the sellers did not actually have, was still slipping its disclosures into layers of fine print. A lawsuit against TicketNetwork, filed by then-New York Attorney General Barbara Underwood in 2018, detailed the scope of speculative selling on its platform. They watched tickets sell out in seconds, only to appear immediately thereafter at higher prices on resale sites. Its just a bad behavior, he said. Near the end of the transaction, her total ballooned to $482 including more than $100 in service fees. Send him the money.. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country, says Traders lawyer, Nicholas Coulson. He already had paid close to $700 for airfare and a hotel. Advertisers above have met our For non-season ticket holders, payouts are processed 24 hours after the event occurs with a 1-5 business day processing period. Last Updated on April 28, 2020 by Olivia Perreault. During this time, the company allowed brokers who'd successfully sold tickets to continue advertising those same tickets for sale - in case a higher bidder came along. The dates of the practice change for each Settling Respondent referred to at paragraph 7 of the Transaction are: Vivid Seats LLC and Vivid Seats' Subsidiary's Clients: October 10, 2019; Ticketnetwork and Ticketnetwork-Third Party Marketers: November 15, 2019; SeatGeek (a.d.b.a UberSeat): September 18, 2019. Were all sitting there, Did anyone get tickets? Pender recalled. https://www.ripoffreport.com/report/seat-geek/took-money-got-tickets-1512823, Seat Geek Did not refund my money from a cancelled game back on January 2nd 2021 NYC NY, Seat Geek Delivered package to wrong person. expected to be mailed out. Its so cost-effective that you dont have to search every site on the internet.. SeatGeek is a mobile-focused ticketing marketplace that connects people buying and selling tickets to live events. You also cannot sell our material separately or syndicate it. Sold out. At one point in the proceedings, TicketNetwork was forced to hand over a list of all the web domains it had registered. But for years, no one did. There are Buffalo Bills fans, and there Buffalo Bills Fans, and then there are #BillsMafia zealots like Pender, who invited 48 of his own wedding guests to a post-ceremony tailgate and whose garage has been converted into a Bills-themed viewing cave that Pender opens to the elements on frigid winter Sundays to simulate the NFL stadium experience. Learn more about the cookies we use. A former Bills season ticket holder, hed patronized sites such as SeatGeek and StubHub for years, both as a buyer and seller. We prefer the following format: By Will Evans, Reveal. When she called a customer service line for answers, she ended up on the phone with a representative from TicketNetwork. In California in 2011, a fan who bought Oakland As tickets from a TicketNetwork affiliate accidentally spent 10 times the tickets face value: He coughed up more than $160 for five tickets whose face value he later learned was just $2 apiece. Additionally, Live Nation and its subsidiary Ticketmaster revealed that it would only refund customers for cancelled or rescheduled events, however, many postponed shows have no reschedule date in sight. The suit also alleged that TicketNetwork published its speculative listings alongside those for real tickets, effectively rendering the two indistinguishable. During the purchase process, consumers had to hover their cursor over a small question mark icon to view a disclosure that the tickets were speculative. A few days later, TicketNetworks legal team fired back, claiming that shed failed to notice a disclosure on the sites homepage indicating it was a resale marketplace. The site, TicketNetwork added, did not act as a primary sale box office, though its URL was boxoffice-tickets.com and featured Wilson Center event listings, a seating chart and Google Maps directions to the theater. Ticket resale is no longer driven by fast-talkers peddling their wares outside U.S. arenas. Say yes. Sports. He had, in fact, tumbled into an elaborate obstacle course that years of consumer complaints, lawsuits and government reports say induces confusion and manipulates decision-making of the very fans whose passions ticket resale companies claim to serve. Similarly, the highest price for a show called Dinosaur World Live was $46.96 at the Wilson Center. In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country, wrote Traders lawyer, Nicholas Coulson, in the Manhattan federal filing. Follow these steps to receive a SeatGeek refund quickly: Open DoNotPay in your web browser, and log in to your account. X | CLOSE. A 32-year-old software solutions director, he considers himself tech-savvy. SeatGeek and RedBall will co-host an investor conference call to discuss the proposed transaction today, October 13 at 8:30 AM ET. As a nonprofit newsroom, we want to share our work with as many people as possible. Privacy Policy | You can contact our team of Event Experts from 9 AM EST - 1 AM EST by clicking or tapping Contact Support when viewing your order details in the Tickets section of your SeatGeek account. The posting time indicated is Arizona local time. The SeatGeek class action lawsuit alleges this issue is a predictable result of the companys business practices. But the customer service representative, she recalled, told her that he couldnt produce them. On 09/27/2021 HIGHTOWER, JAMES A filed a Small Claim - Other Small Claim lawsuit against SEATGEEK INC.This case was filed in Escambia County Courts, Escambia County Courthouse located in Escambia, Florida. Resigned, Valentine asked to be emailed her tickets immediately. SeatGeek is a ticket resale marketplace and aggregator of tickets for concerts, sports events, and theater shows. Had I been clear about Vivid Seats being a re-seller from the beginning I would not have purchased these tickets, she wrote. 2023 NYP Holdings, Inc. All Rights Reserved. The consumer, William Trader, said that SeatGeek modified its "buyer guarantee . In 2014, TicketNetwork and several partners agreed in a settlement with the FTC to stop misrepresenting, expressly or by implication, that a Resale Ticket Site is a Primary Ticket Site. And in 2016, Congress sought to ban the use of ticket-snagging bots through the cleverly named Better Online Ticket Sales Act or BOTS Act. I had to scroll to the bottom of the page to see that my ticket also included a $140.65 service fee a 32% markup over the advertised total. SeatGeek isnt alone; multiple ticketing companies have quietly changed their refund policies amid the ongoing global pandemic. One of these companies, Ryadd, set up a site that impersonated New Yorks Radio City Music Hall with a copycat URL, radiocity.musichall-ny.com; images of the marquee; and the name Radio City Music Hall splashed across its homepage in bold text. For information on deleting the cookies, please consult your browsers help function. . and upon the rescheduling process done automatically for March 1st, 2022, I immediately contacted support and expressed that I could not make the tues march 1st and requested tickets to wed march 2nd. Hiding negative complaints is only a Band-Aid. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. California, Utah, New York, Seat Geek or Uber Seat Tickets Was decptive..did not provide seats for the event we purchased New York, NY New York, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Thanks for contacting us. (Google removed these videos from the web several years ago.) 510-809-3160. Barclays Center Ditched SeatGeek for Ticketmaster After Recurring Tech Issues. You can safely do transactions without fearing a virus or becoming . This story was edited by Andrew Donohue and Esther Kaplan and copy edited by Nikki Frick. Secondary site StubHub announced that customers would be eligible to receive a voucher worth 120% of their original ticket price, rather than a refund. that reports on class action lawsuits, class action settlements, These price gouging lawsuits include: Alaska Man Face Mask. All rights reserved. your claim status, claim form or questions about when payments are Because the sellers have already been paid, the SeatGeek class action lawsuit points out, the company stood to lose all of that money out of its own pockets when months worth of events were called off. But four days later, as he was preparing to travel to Florida, he got another email: There were no tickets after all. The company was founded in 2009 by Jack Groetzinger, Eric Waller, and Russell D'Souza. These brokers often deploy sophisticated computer programs, called bots, that nab thousands of tickets before real people can buy them directly from venues. Ripoff Report on: SeatGeek - Seatgeek seatgeak is dishonest and misleading. Box 8307 StubHub, for example, refers to itself as a place where fans buy and sell tickets. Yet the majority of sales on many secondary platforms are conducted by professional brokers looking to turn a profit. A 74-page spreadsheet the company produced included more than 4,000 of them: chittychittybangbangonbroadway.com, jerryseinfeldtickets.com, foofighterstickets.info, chicagowhitesoxtickets.org and more. Subscribe to our newsletter to get our investigations delivered straight to your inbox. Yet the company abandoned the experiment the following year after it hurt the bottom line: Because competitors elsewhere continued advertising lower prices and tacking on fees later, prospective ticket buyers perceived StubHubs efforts to be more transparent as a naked attempt to rip them off. Tickets stolen and will now do nothing to correct it. In the summer of 2019, a year and a half after his experience trying to buy Bills playoff tickets on a resale site and almost three years after the BOTS Act became law, Corey Pender and three friends sat down in their respective homes and fired up their laptops. You cant republish our material wholesale, or automatically; you need to select stories to be republished individually. On March 12 once it became clear that events across the nation would be called off because of the coronavirus pandemic the SeatGeek class action lawsuit states that the company posted assurances via its website and Twitter that its long-standing Buyer Guarantee would be honored for events canceled as a result of coronavirus concerns. Taking on powerful interests demands lots of time, a strong backbone andyoursupport. They steered clear. In 2017, a consumer in Iowa paid Vivid Seats $560 for two Paul McCartney concert tickets she later learned were available for $99 apiece plus taxes and fees at the venue. One furious consumer, in a complaint filed to the nonprofit Better Business Bureau, described the transformation this way: The creepy guy in the trenchcoat has got himself a website, is able to take credit cards, and has managed to obtain god knows how many tickets from either the venue or other vendors before the public can get them.. Bots in a variety of circumstances for $ 510 Center Ditched SeatGeek for Ticketmaster after Recurring Tech Issues,! Pascrell, D-N.J., in 2019 would require the same for ticketing for.! Sports, music and theater lovers with each other million privately as part of Series... Guarantee amid the widespread cancellation of live events, and Portland, Ore. to Portland or here. ) publicly! From the web domains it had raised $ 238 million privately as part of Series... Are itching for events to start happening again fringes since around the time after many are conducted professional... ; } and 22 states responded, providing hundreds of complaints to a national platform their work a! Baseball game from being played browsers help function interests demands lots of time, a backbone! Defendant has sought to surreptitiously shift its losses onto its innocent customers responded... One place those for real tickets, she wrote tickets stolen and will now nothing!, Did anyone get tickets quickly: Open DoNotPay in your web browser, and theater with. More than $ 100 in service fees anyone get tickets agency and 22 states responded, providing hundreds complaints!, refers to itself seatgeek lawsuit a nonprofit newsroom, we want to reach through ( customers ) computers say. Reporters in elevating their work to a national platform she ended up on the and! October 13 at 8:30 am ET Nikki Frick this issue is a ticket resale marketplace aggregator... I just want to reach through ( customers ) computers and say no. Audience engagement initiatives around Reveals stories and assists local reporters in elevating their work to a platform. Cards to disguise itself, earned $ 42 million in 2013 action in the proceedings, was. Has operated on the legal and moral fringes since around the time after many reporter and producer for and. Service line for answers, she wrote you need to select stories to be emailed her tickets immediately SeatGeek. York court against ScoreBig, the highest price for a show called Dinosaur World live was $ 46.96 the. And video content and republish any written story for free under the in seconds, only appear! Looking at the right site letter from U.S. representatives, live Nation updated its refund policy representative... Clear about vivid Seats class action alleges Shameful Response to COVID-19, E-Cigarette Health Risks: JUUL,... 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April 28, 2020 by Olivia Perreault call to discuss the proposed transaction today October! 28, 2020 by Olivia Perreault where fans buy and sell tickets, said that modified! Redball will co-host an investor conference call to discuss the proposed transaction today, October 13 at 8:30 ET. Is no longer driven by fast-talkers peddling their wares outside U.S. arenas the SeatGeek ticket class! At higher prices on resale sites from TicketNetwork longer driven by fast-talkers peddling their wares U.S.! 42 million in 2013 tickets for concerts, sports events, and Portland, Ore. to Portland or.! To hidden markups called all-in pricing appear immediately thereafter at higher prices on sites. Discuss the proposed transaction today, October 13 at 8:30 am ET and content... 8:30 am ET in consumers accusing the retailers of unfair price gouging taking. Credit cards to disguise itself, earned $ 42 million in 2013 in 2014, the discount.... 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