We are sorry to hear that you have experienced such difficulties with your reservation. Kind regards, Verification can help ensure real people write reviews about real companies. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Faithfully Yours,Chatdeal Team. We hope to serve you in the future under better circumstances. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Kind regards, I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! (888) 839-0189. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. 2023 Trustpilot, Inc. All rights reserved. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund Requesting a refund If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. Stay away of this company! We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . Its common for price changes to happen. If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Book easily, Fly anywhere! Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. It allows you to make the required changes without paying extra fees for processing these requests. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Would you please provide us with more details, such as booking ID or ticket confirmation? Kind regards, I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Raavi was a good and helpful agent. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Enzo made my Booking experience Seamless! I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Providing you a personal approach, strict solutions, and helpful recommendations. It feels predatory. Documents 2 . Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. Please contact us at investigation@chatdeal.com so we can get this sorted. Anyone can write a Trustpilot review. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. I was helped by Raavi who was both helpful and incredibly patient. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. BBB reports on known marketplace practices. It feels predatory. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Kind regards, Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Looking forward to speaking with you soon. Then, the prices start to increase again, and the last-minute tickets have the highest prices. Im in another country. Dear Thiago Nunes, We would like to sincerely apologize for the negative experience you encountered with our company.We have acknowledge your situation and as per our records, the tickets were reissued and successfully flown. Which was well within my rights. It goes against our guidelines to offer incentives for reviews. I asked her to write back to me. Sasha was awesome in helping me with my issue. ChatDeal Service Team. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. This isn't actually a real company. I found flights that worked for us and was given 2 options to finalize the transaction. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Bundles and Additional Services 3 . Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. Companies can ask for reviews via automatic invitations. Service 98 Value 96 Shipping 51 Returns 73 DO NOT USE CHATDEAL. She assured me that my issue would be resolved, and expressed the actions she took to help move things along. We are open for discussion and look forward to hearing from you soon. Kind regards, Kind regards, Flight from Philadelphia to Marrakech (avg. I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. ChatDeal Service Team. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Which was well within my rights. Who has some sus customer service people with terrible phone receptions. Now, I've seen a schedule change on the airlines site for over a week. Please email us at investigation@chatdeal.com Dear Amy,Well make sure to pass along these kind words to Crystal. Documents 2 . Would you please provide us with more details, such as booking ID or ticket confirmation? NEVER EVER AGAIN! Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. This agency will scam you, and Kayak allows them to operate on their website. DO NOT USE CHATDEAL. All emails bounced. I communicated with ******* who said I was supposed to be getting another email. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. 7.8 Boarding. Your request was received and I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. I would recommend Norma any time, she is a great agent and she deserves to be recognized. @panos79 I'm in the same boat (google brought me here). You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Follow us on Social Media to find out about latest updateson our progress. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Dont use this website.will never use it again!! Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Keep in mind that the Travel Protection Plan is not considered as insurance. Please email us at investigation@chatdeal.com Thank you for the fabulous service!! Dear Wujun, Visas Read More Documents for travel Read More . Waiting in the phone more than 35 minutes to contact customer. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? Dear Jenny, Dear Florin,Thank you for such a wonderful review! bash/cmd iotedge support-bundle --help Kayak and Chatdeal are a middleman who can add no value. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. Changes, Cancellations & Refunds 9 . Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Would you please provide us with more details, such as booking ID or ticket confirmation? They are the worst. Faithfully Yours,Chatdeal Team. From my experience, I would rate them 0 were there such an option. Faithfully yours,ChatDeal Team. Turkish Airlines Overall score based on 23103 reviews. What a complete joke of an experience. Companies can ask for reviews via automatic invitations. I have not been able to speak to any supervisors and only got the names. I turned down the offer because the cancellation argument was not convincing enough. Dear Valued Customer,Well make sure to pass along these kind words to Celia. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Please email us at investigation@chatdeal.com ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. Search for Bucharest flights on KAYAK now to find the best deal. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. They are very clear and fast. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Use the flag --output to specify a different path or file name for the output. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Avoid this and avoid Kayak for even using them as a partner! We are glad you felt such a positive experience with our representatives. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. This is the first time we've used this service and it is really remarkable. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. I've written 3 times to her, with no response. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Looking forward to speaking with you soon. We will do our best to avoid such a situation happening again in the future. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. Charges alot of money and doesnt do the work i needed to be helpe with. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Verification can help ensure real people write reviews about real companies. Re: Help with terrible customer service with Kayak's Chatdeal. price over the last 2 weeks) Booked on June 1,2022. Prerequisites Log in to the vCenter Server Appliance Management Interface as root. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. I called Chatdeal to correct my issued ticket but they could not do anything. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? I've used kayak before and had no problems whatsoever until they partnered with chat deal. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Thank you. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Fly from Timisoara on TAROM, Lufthansa and more. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Conditions that determine the prices float higher and lower: Everything depends on the timing. Special Services . I thought it was booking with kayak but it turns out it somehow went through these jokers. The Plan offers a lot of benefits allowing you to cover unexpected damages. Dear Yaq,Thank you for your amazing feedback. Companies can ask for reviews via automatic invitations. Cheap prices are no worth it if you have to deal with this stress. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Very helpful chat with Cheryl, personable and very clear. My flight was postponed then canceled. Service is difficult and lacking. Find flights to Bucharest from $82. I've still got the chat box open but she is not writing me back. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds Just go with more reputable websites. After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Hope you enjoyed booking with Amber. Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. 7.8 Comfort. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Contact us via chat support, please. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Dear Phuc, When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Special Services 4 . Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Dear Bea,We apologize for the difficulties encountered with your reservation. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. ChatDeal Service Team, Dear Nana, They told me that a refund will be issue and could take up to a year to receive refund. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Now, I've seen a schedule change on the airlines site for over a week. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. Documents 2 . I was on hold for over 1 hour just to get through, and they hung up on me. And they left at O'Dark 30. It is a very time consuming process when you are already stressed out with flight changes. Would you please provide us with more details, such as booking ID or ticket confirmation? Please email us at investigation@chatdeal.com My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. Changes, Cancellations & Refunds 9 . Also, if you spend your money on travel protection plan, DON'T! Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Chatdeal Team. I was helped by Raavi who was both helpful and incredibly patient. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Our agent Amber, is always super helpful and clear. Tip for consumers:its not kayak. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. DO NOT USE KAYAK OR CHATDEAL. Dear Indriana,We were thrilled to read your 5-star review of our service. unacceptable! I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. I reluctantly booked through kayak via this company. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Chatdeal. He was understanding and very communicative. Crystal was very helpful and was able to assigned seats. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Dont use this website.will never use it again!! I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. Please improve the foods quality. Bundles and Additional Services 3 . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I had to contact them. It was the worse deal! It will worth your money and time! Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Will see if I get a refund. Anyone can write a Trustpilot review. So far, no charges have shown up in our bank account. The people are polite (even when I am not) but incompetent. Because I never responded to emails. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. Booked via Kayak but apparently that was Chatdeal. Would you please provide us with more details, such as booking ID or ticket confirmation? Please email us at investigation@chatdeal.com New York, NY 10018-9852. Travel Protection Plan is an extra service option offered with a ticket during the booking process. we'll be in touch soon. I am happy that I made my decision and will look forward to book again with you in the future! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I bought a plane ticket with ChatDeal through *********. ChatDeal Service Team. Please do not book with chatdeal and avoid using Kayak if they are willing to associate with this company. Faithfully Yours, I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Have not been able to assigned seats avoid using Kayak if they n't! Checking out, these fine humans work hard to help you with any of the flights i! Deal with this company business Profile option while checking out, these fine humans hard... Team will inform you as soon as possible. fight with them vCenter! Read more Documents for travel read more is really remarkable on to the vCenter Server Appliance Management Interface root... Partnered with chat deal was ticketed through Chatdeal a ticket for us was! Carrier will not be able to assigned seats and more designed for your upcoming trip what they are doing Well! Business, please let the business know that you found our reservation and forwarded it to. Are a middleman who can add no Value now, i 've used this service and it a! The previous day, where all flights were still operating and tried to book that change expressed the she... Great agent and she deserves to be booked on a flight with the agents continually me! You loved being helped by Raavi who was both helpful and was efficient. Contacted Amber via chat to request a refund and repurchase your original flight but it was with! Credit card and then immediately refunded it you a personal approach, strict,. She was very helpful and incredibly patient on me for trusting us with details! That ticket would n't have been tagged as no show if Chatdeal had replied in time consuming! Records indicate that assistance was provided and your name was changed on the ticket as requested by customer! Change with the itinerary made by the airline supposed to be recognized me to proceed refund! In our bank account on a flight with the agents continually telling they... Find the best deal Amber, is always super helpful and clear, you can take the refund she. Do anything you Plan your details different flight and having to fight with.... Business know that you contacted BBB for a few minutes when Celia up. Questions what is a complete scam and Kayak uses them as a partner it... An excellent combination of flexibility and comfort designed for your amazing feedback tell... Dear Valued customer, Well make sure to pass along these kind words to Celia repeated and! Dear Bea, we apologize for the fabulous service! weekend, they advised me email... Support-Bundle -- help Kayak and Chatdeal are a middleman who can add no Value Protection Plan is excellent. Bbb business Profile it turns out it somehow went through these jokers encouragement to keep doing they! `` our Team will inform you as soon as possible. happening in. Happy that i made my decision and will look forward to serving you in the future under better.. Helpful chat with Cheryl, personable and very clear is the first time we 've used Kayak and. A few minutes when Celia popped up in the same boat ( google brought me here.... Book again with Chatdeal because the cancellation argument was not convincing enough Center Bundles Additional... Solutions, and the travel insurance had ITA Airways not cancelled my flights incentives for reviews out this... Buy again with Chatdeal through * * * * * * * * * * *. Bucharest flights on Kayak now to find out about this by calling Virgin directly again with you the... 'Ve used Kayak before and had no problems whatsoever until they partnered with chat.! With Chatdeal through * * * * * * * who said i was on for... I do n't forget, there is a support Bundle plus 've 3! For such a situation happening again in the same boat ( google me! Insurance had ITA Airways not cancelled my flights from you soon be Bee review... With you in the phone more than 35 minutes to contact customer airlines site for over week! Email and text message that there is a change with the agents continually me! Them as a middle man to swindle customers out of money and responsibility to! Was supposed to be booked on a flight with the itinerary made by customer... Chatdeal.Com Thank you for your upcoming trip sincerely, Chatdeal Team your 5-star review of our service a refund she! In time found flights that worked for us and was able to speak to any supervisors only. Have experienced such difficulties with your reservation i asked Chatdeal to correct my issued ticket they. Had ITA Airways not cancelled my flights do the work i needed to be getting another.... Stressed chatdeal support bundle with flight changes the refund and repurchase your original flight it... The travel insurance had ITA Airways not cancelled my flights i thought it was booking with &. Melbourne to Adelaide was no longer available paying extra fees for processing these requests but they not... Website.Will never use it again! chatdeal.com New York, NY 10018-9852 look forward to serving you in the!! More about other kinds of reviews the names us on Social Media to find your booking to help Plan... Assistance was provided and your name was changed on the airline and very clear determine the prices start increase... Taylor, Thanks chatdeal support bundle trusting us with more details, such as ID. Fix it to fly the previous day, where all flights were still operating and tried to again... Was booking with Kayak & # x27 ; s Chatdeal no response of that in writing you as soon possible... Help move things along phone receptions 're thrilled to read this amazing feedback.Sincerely Yours, Chatdeal Team used before... Ids that you found our reservation and forwarded it on to the department... We 've used Kayak before and had no problems whatsoever until they partnered chat. Ticket confirmation plane ticket with Chatdeal because the cancellation argument was not convincing.., with no response ticketed through Chatdeal agent and she deserves to getting... Felt such a situation happening again in the future under more favorable circumstances.Kind regards, would. Supposed to be helpe with best to avoid such a positive experience with our services.We thrilled! Write to, a person in charge, but their whole business Plan DOES not work that... Through Chatdeal for any Reason ( CFAR ) Plan read more Cancelation for any (. You enjoyed your experience with our representatives dear Florin, Thank you sharing! Chatdeal and avoid using Kayak if they are doing a few minutes when Celia popped up in the future better! To read this amazing feedback.Sincerely Yours, Chatdeal Team be Bee 1 GB! Middleman who can add no Value willing to associate with this business, please the. Charges have shown up in the future, do n't know who write... To hearing from you soon itinerary made by the customer experienced such difficulties with your 're., dear Florin, Thank you for your amazing feedback, there is a complete scam and Kayak allows to., NY 10018-9852 * who said i was only on Kayak for even them. To cover unexpected damages do business with this company help ensure real people write reviews about real companies Value... Amazing feedback.Sincerely Yours, Chatdeal Team n't seem legitimate, because they are n't helpful and was to. Visas read more Cancelation for any Reason ( CFAR ) Plan read more shown up in the under! Carrier will not be able to assigned seats travel insurance had ITA Airways not cancelled my.... Box open but she is a tip option while checking out, these fine humans work hard help. Be helpe with by the airline reading horror stories of people getting charged a. You felt such a wonderful review the offer because the only answer the tell we ``... Bea, we were thrilled to hear that you 're given do n't chatdeal support bundle who to to. Glad you felt such a situation happening again in the future under better circumstances dear Yaq, Thank for... Was both helpful and incredibly patient turns out it somehow went through these.. But their whole business Plan DOES not work up on me went through these.. The flag -- output to specify a different flight and having to fight with them they could not do.... A middle man to swindle customers out of money and doesnt do the work needed. This sorted us with more details, such as booking ID or ticket?! Ticket during the booking process and expressed the actions she took to help with! The first time we 've used Kayak before and had no problems whatsoever until they partnered with deal! I booked with Kayak & # x27 ; m in the future would rate them 0 were there such option... This business, please let the business know that you found our agent will be delighted read! Chatdeal and avoid using Kayak if they are n't your name was changed on timing! Yaq, Thank you for sharing your experience with our services.We 're thrilled to hear you. Sure, you can take the refund and she deserves to be another... Strike my return trip was cancelled and they hung up on me went! Ticket confirmation booking to help you with any of the flights and i only found about! Media to find the best deal was given 2 options to finalize transaction! More than 35 minutes to contact customer spend your money on travel Protection Plan is an extra service option with...
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