Tweaking the immortal words of Biggie: no money, mo problems. We are currently reaching out to guests whose journeys have been reinstated. Get travel insurance. Vrbo took my $1,270! canceled the tour because of Covid-19, which was a relief. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. She never called back. The overall sentiment was that while Vantage Travel is still a reliable and reputable tour operator, they have seen a decline in business since the start of the pandemic. When thinking about these common problems, each one falls into one of three areas: You need more money, you need to reduce your debt, or you need to change how you spend. California, with some of the strongest consumer protections in the country, requires cash refunds for undelivered services within 30 days from whichever date is earliest: the scheduled departure date, the date the refund is requested or the date the service was canceled by the travel company. The trip started on the 24th and yet we are informed that very day. You can turn to a full-service brick-and-mortar agency or an online agency or you could deal directly with the cruise line. Sears couldnt deliver my appliances. Customer Reviews are not used in the calculation of BBB Rating, BBB Tip: Need help planning a trip? Help! If you need help with any problem,please contact us through this form. Vantage agreed to issue a refund in 30 days. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. Anyone get a refund from Vantage Travel for cancelled trip. Vantage Travels delayed Ocean Explorer vessel. But whats this $452 bill? www.elliott.org/company-contacts/vantage-deluxe-world-travel/, Eli Lilly plans to slash some insulin prices, expand cost cap, Daisy Jones & The Six review: On the road with a fictional 70s rock band, with echoes of Fleetwood Mac, Ohio senators ready a rail safety bill after fiery crash and toxic chemical release, Do Not Sell/Share My Personal Information. Our ships engine failed. Free-flowing booze is at the top of the list. But that takes time. There are mice in my vacation rental! You can always email us at customercare@vantagetravel.com or give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. The staff/crew were abxolutely delightful, and the food was top notch. If you test positive, cruise lines will confine you to quarters or to a special section on the cruise ship for infected passengers, usually for the duration of the voyage. Its your responsibility yours alone to have the correct documents. BBB is here to help. Right now, our Customer Service Concierge is experiencing a high volume of calls, resulting in unusually long wait times. According to the law, the cash refund must be an amount equal to the fair market retail value of any undelivered, purchased travel service.. Well, as I write this, one cruise line is telling passengers theyll need to wait two years to get their refunds. Tasteless food. Cruise lines have always been cautious about offering their products directly to consumers, fearful that they might offend the travel agency community on which they depend for distributing their products. Why? Why? Other travelers looking for refunds may have a better chance if theyre dealing with companies headquartered within Hawaii, Washington state, Illinois or California. Anyone can read what you share. NOTHING. And cruise lines dont like to do that. The Walnut Creek woman has been on every continent of the planet except one: Antarctica. (Thats just asking for trouble.) ?was that problem worse than ours? After 100 days, I am still awaiting the refund. On the other hand, if youre just traveling with your BFF, and youre flexible, online might be the best option. But which one is right for you? The Company creates and delivers river cruises, small ship cruise, and escorted land tours to various destinations. If you are one of these travelers, youve likely already received an email from us about your 2020 journey. No longer. One customer said: I used to book all my trips through Vantage Travel because I trusted them to provide quality service. There are new cruise lines, new ships, and new routes this year. If you have a severe health problem, avoid cruising. Read More Business Details and See Alerts, International Association of Better Business Bureaus. We continued to report it every day thereafter. Youre in control. Our columnist tries to get her the cash. A porter will deliver it to your room. Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. Instead, look it up on the State Department website or on the International Air Transport Associations Timatic database. Heres what happened: Many cruise lines offered either a refund or a 125 percent cruise credit when COVID-19 hit. Consumer Alert: No more automatic refunds for skipped ports? If, for example, youre taking your extended family on an anniversary cruise, youll probably want to find a cruise specialist with experience dealing with large groups. But it might be a helpful piece of supporting evidence when you file a complaint with the A.G. @jaqueline..Why would you book 3 times with a company that cancelled twice? If my cruise is canceled, am I entitled to a refund? How do you buy a cruise, then? These measures indicate that Vantage Travel is doing what they can to remain financially stable during this difficult time. Theyre typically more expensive than an ocean cruise, and they call in less touristy ports. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. This happened in February and my aunt is always calling to check on. Thank you again for your ongoing loyalty to Vantage. Theyre not. We look forward to seeing you soon. Vantage Travel did not respond to our request for comment. Lack of savings. Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. They visit ports of call in the Galapagos, coastal Norway or the Antarctic. WebLack of income/job loss. RELATED: Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel. Watch for food-borne illnesses. Theme: Newsup by Themeansar. Unexpected expenses. But Massachusetts happens to be one of only a handful of states with specific laws that guarantee consumers protection against travel sellers, including requiring that tour operators offer the option of cash refunds (in addition to vouchers or credits for rebooking) when they fail to provide agreed-upon, paid-for services. Its a high-pressure sales pitch on the high seas. Based on the information detailed above, BBB cannot confirm the legitimacy ofVantage Travel. We had several couples on our tour who had previously traveled with Vantage and had good experiences. The purpose of this article is to explore the financial situation of Vantage Travel and assess the impact of COVID-19 on the travel industry. My aunt *************** is the other **-executor. You can shop around, find the best itinerary, and discover ones you didnt know existed. You can also book the cruise whenever you want to. This was to be our third Vantage journey in as many years, and the second with friends. How does he get a Vantage refund? You may be charged a fee to book airfare and make other arrangements, although there may not be a fee for booking the cruise itself (see next point). Even though people cant travel right now, many of us are continuing to dream about our next trip and that means making conscious and subconscious decisions about which companies to spend money with once the pandemic has passed. For example, Royal Caribbean says it may, for any reason at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing, port of call, destination, lodging or any activity on or off the vessel, or substitute another vessel or port of call, destination, lodging or activity. If it does, it owes you nothing for the inconvenience. Although travel has stopped and is only starting up again slowly and in only a few destinations the aftershocks of that screeching halt, brought on by the coronavirus, continue to reverberate. As Adam Anolik, a San Francisco- based travel-industry lawyer, explained over email, thats why oversight forcing a company to comply with state laws can feel like an uphill battle. WebNone of these lines have indicated they are in financial trouble, and some of them have suggested that they, too, can withstand a cruising shutdown lasting many more months. We paid in full, and bought insurance against trip interruption or cancellation through Vantage from TripMate. I recommend bringing a small bag or backpack with all of your essential medications and at least one change of clothes. As weve navigated these unprecedented circumstances, our goal has been to transparently communicate the steps were taking to address any changes to your travel plans. Two weeks later, I received an email confirmation that the refund was in process. I have made numerous calls and three written requests since then. Took forever to get insurance ** to send money to Vantage Travel who keeps telling my Aunt *** she is on the list for refund. One passenger required a trip to the hospital and one of the crew members also became ill which accounts for 12% of their crew. As travel companies now suffer a cash crunch, they are facing off with travelers over credits and refunds. A delayed flight leads to a delayed connection. It established new requirements for when cruise passengers should provide refunds for canceled or delayed voyages. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Robbery, assault and homicide happen on cruise ships. Limited Money Management Skills Is A Cause Of Financial Problems There are a host of reasons why most people have limited money management skills and knowledge . Clearly Vantage engaged in deceptive advertising by the use of untrue statements in advertising La Perla as a "luxury" yacht. When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. (Note: Is this article not meeting your expectations? I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without asking me. Some got total refunds, while others (including you) received partial refunds or continue to wait for certain fees and sums to clear. There are a variety of ocean cruises, from budget to luxury. Heres a quick rundown of the choices: This is the classic cruise experience a large vessel with onboard dining, entertainment and shopping. The steps to fixing these cruise problems are relatively straightforward. How are they allowed to keep my money? I have a friend who just had a Russian River cruise canceled by Vantage. They sent her only 2 choices: They automatically rebooked her on a date fo We are either rebooking travelers on another trip or providing a refund. Since mid-March, she said, O.A.T. The final evening aboard we were told that Vantage would get back to us within two days after the trip, and that their response would factor in whether we purchased trip insurance from them. Three passengers, one of which was my husband, contracted a bacterial contamination within a 3-day period aboard La Perla. Expert shares tips on how to navigate pandemic travel. It was their problem. In short, we may have paused traveling in 2020 but we simultaneously set to work preparing for its resumption making sure that the world reopens, our journeys will continue to exceed your expectations. If you need advice about a best-laid travel plan that went awry, send an email to trippedup@nytimes.com. Some of our fellow travelers have vowed to never travel with Vantage again because of poor experiences on the trip or because of the terrible customer service that they have received. Tip: Avoid a cabin near an elevator or nightclub. As you know, the global COVID-19 pandemic has made travel very tricky. Passengers who tested positive or were exposed to someone who tested positive risked being confined to their cabins. While they didnt answer my question directly, I was able to recoup more than $100,000, collectively, for you and 10 other readers. (Like most companies, it did not repay the loan.) Like river cruises, they tend to be more expensive and because of their size, there are fewer amenities. Wheres my airline ticket refund from GotoGate? But then the cruise lines canceled their rebooked cruises. "They said, 'Oh, Vantage took this over in, I don't know, October or November. Its not hard to surmise, just by reading your email, what happened at O.A.T. We have found that the real test of a companys commitment to their customers comes when something goes wrong. They never responded, and why should purchasing trip insurance from Vantage have any influence in their response? For any organization to consistently produce satisfied customers, there must be a culture that starts with the CEO and is driven throughout the organization to basically treat their customers as, well, human beings. Can I get a refund for my Marriott Vacation Club Points? "I've always been so crazy impressed with what you guys and Michael Finney and ABC (7) on Your Side has been able to do for folks over the years. Ill make it simple. We receive regular complaints about food poisoning on cruise ships. My cruise line requires a vaccination and now my credits are expiring, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now, The ultimate passenger guide to Lyft, Uber and ridesharing. But in my experience, most passengers wait until theyve left the cruise to file a complaint. After more than 12 months, there are new signs of hope. 60 minutes featuring the brightest minds on Wall Street, taking you through the most important hour of the trading day. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. Copyright 2023 KGO-TV. Lets work together to create a safer travel experience for everyone. From the Pyramids to polar bears, the Earth is an incredible place to call home, and theres only one way to see it all: By traveling. But whatever you do, dont believe your cruise line or travel agent when they claim cruising is safe. Theres no form of travel thats safe right now. And let me skip right to the resolution for those travelers: File a dispute with your credit card company. We are currently in the process of reaching out to impacted travelers. The results of our investigation suggest that Vantage Travel is not in immediate financial trouble. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92629525', '');}, 'log_autolink_impression');Cruise Director that we could expect the country to be closed down, as the Germans take this time to be with family and friends and consider it a religious week. How to Contact Tesla: Customer Service Phone Number, Website, Social Media, Email & Live Chat, Bruce Willis Health Condition: Understanding the Actors Diet and Exercise Regimen, Exploring the Impact of Greg Gutfelds Vacation from Fox News, How to Get a Planet Fitness Key Tag: A Step-by-Step Guide, Is Exoticca a Good Travel Company? According to a statement released by Vantage Travel, We have taken a number of steps to ensure our financial stability, including implementing cost-saving measures and reducing our workforce. But since the pandemic hit, Ive been hesitant to book anything with them because Im worried about their financial stability., Another customer echoed these sentiments, saying: Ive heard that other tour operators have gone bankrupt due to the pandemic, so Im concerned about the future of Vantage Travel.. Turns out that this was their last trip of the season, and the boat was on its way to docking for the rest of the winter. The room ( an upgrade) was relatively spacious for a riverboat, and it was convenient that the beds were high enough to accomodate our suitcases. So you couldnt review the quarantining protocols before making a booking decision and say, No, thats too much. The only way to avoid an unpleasant quarantine is to wait until the infection risk is low. It lets you cancel for any reason and get a credit or, if you cancel because of certain circumstances, including being unable to travel for medical reasons, get a refund. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or, when available, contact us via the chat function on our homepage. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? But the Vantage policy makes it sound like its their choice whether to give you the refund or not, she added. We received no follow-up nor a return phone call during our week on board La Perla. Can you help? Vantage informed us on August 24 in the "My Portfolio" section that the service would not be offered. Your travel agent may offer you a spacious cabin with a balcony, or even a suite. The dinners were only average at best. Today I opened a credit card dispute with AMEX. Also filed a complaint with the Massachusetts Attorney General and the FTC. The travel insurance so Vantage Travel Service, Inc. operates as a tour operator. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. If you prefer a smaller ship and dont like waves, a river cruise might be right for you. Three others who reached out to 7 On Your Side have also received refunds totaling $41,500. Come on! On September 25 we received a letter from Vantage offering us a trip credit of $300 per person to use on future travel. After one year with no results, Carter reached out to 7 On Your Side. You can alwaysemail us atcustomercare@vantagetravel.comor give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. For more information on the safety precautions weve implemented on all journeys, visit Ship to Shore: The Vantage Safe Travels Initiative. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. Better late than never. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. Exploring the Impact of COVID-19 on the Travel Industry, How to Start a Business Letter: Salutations, Introductions, and Closings. A fair number of complaints come from passengers who cant cruise because they misunderstood or ignored their passport or visa requirements. It doesnt have to. We have had other trips with Vantage that turned out well and some that did not. Therefore we must spend money in order to get the creditunbelievable! Cruise specialists spend a career developing their expertise, and the best ones have actually cruised on the itineraries they recommend. The so called Butler Service, which was supposed to be included according to all of their print and web-based literature, was canceled. Im not a doctor or a palm reader, but after our long, entertaining phone conversation and the dozen emails weve exchanged since you wrote in, I suspect the only reason you wouldnt be available to board that cruise next August is if you finagled a last-minute spot to climb Mount Everest. So, if something goes wrong when youre overseas, youll have to wait until business hours for help. Your rights at sea are governed by maritime law, or the law of the sea. It's such an amazing service," Carter said. It explores customer perspectives and Same thing goes for spa treatments, most shore excursions, and alcoholic beverages. Given the uncertain financial climate, it is important to assess whether Vantage Travel is engaging in responsible financial practices. In addition we also left a voice mail for Nancy. They are cutting costs where possible, investing in new technologies, and focusing on customer satisfaction. Here at Vantage, we feel that readiness too; but for now, we must wait just a bit longer. Thank you again for your ongoing loyalty to Vantage. Would you like a FREE color catalog? Follow New York Times Travel on Instagram, Twitter and Facebook. To this day Vantage will not acknowledge its passengers and crew were ever sick. No, no, no. As the global health climate shifts, we will continue to make changes and keep our travelers updated. Need for financial independence. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures. Vantage Deluxe World Travel. Now, with the European Unions new travel restrictions barring entrance for American travelers, were updating you once more. Thats a relatively short period, compared to most states statutes of limitations. Company Description: VANTAGE TRAVEL INTERNATIONAL LIMITED is located in Auckland, AUCKLAND, New Zealand and is part of the Travel Arrangement and Reservation Services Industry. We will also investigate whether Vantage Travel is engaging in responsible financial practices and explore alternative options for travelers if they are indeed in financial trouble. We remain committed to providing our customers with the best possible travel experience and are confident in our ability to weather this storm.. Our analysis revealed that Vantage Travel is indeed taking the necessary steps to protect their financial security. Your ship may or may not keep the promised schedule. That, of course, doesnt help you if you want to spend or invest that money now. Washington requires travel companies to issue cash refunds within 14 days (or 30 days when the funds are already paid to a vendor, as might be the case for a tour operator) when they cancel a service. We briefly discussed the issues and she said she would call us back tomorrow, September 19. The right to transportation to the ships scheduled port of disembarkation, or the passengers home city, in the event a cruise is terminated early due to mechanical failures. Whether its an optional shore excursion or an onboard auction, the cruise line wants more of your money than you spent on the cruise fare. Not a week goes by that my advocates dont receive a case from someone who didnt have enough travel insurance and faced a large bill at the end of a cruise. Care for a soda? Unfortunately, slow recovery from a torn rotator cuff suffered during one of her trips forced Carter to cancel her adventure to Antarctica in January of 2020 with Vantage Travel. How BBB Processes Complaints and Reviews. We have not had any reports of passengers with COVID being forcibly removed from a ship recently. The 2022 list highlights places around the globe where travelers can be part of the solution. When we were finally able to talk to someone, the options they offered to compensate us were unacceptable and insulting. We are a deluxe travel company trying to navigate a world in which we cannot travel right now. Thank you for entrusting Vantage with your travel dreams. (She is currently the senior cruise writer for The Points Guy. The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Masters concern for passenger safety and security and customs and immigration requirements of the port. For some cruise lines, the provisions were already part of the ticket contract or company policy. We had fully paid for the trip 2 years ago and they have had our money since then. I am sorry for all the other people but that insurance money was not Vantage Travels money to use. While some U.S. laws may apply while youre in territorial waters, you dont have the same rights as you do on land. In order to gain a better understanding of Vantage Travels financial health, we accessed and reviewed their financial records. We continue navigating this crisis with the health, safety, and security of our travelers and partners around the globe always in mind. In March, youll recall, travel ground to an almost complete halt. Now, as we adapt to our new and temporary way of living, weve made vital adjustments in our global operations to further protect you throughout your journey. They also dont work. But cruise passengers have a lot of questions as the industry transitions back to normal. Because the porters dont always deliver the luggage to your room. WebVANTAGE TRAVEL INTERNATIONAL LIMITED Get a D&B Hoovers Free Trial Overview Added By Contacts Financial Statements Competitors Credit Reports News & Insights FAQ Overview Company Description: Key Principal: RAED ELKABBANY See more contacts Industry: Tour operators Printer Friendly View Efforts to get a refund from the travel insurance she purchased through Vantage proved unsuccessful. Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). One would be about the length of the bus ride to get to a tour. We looked into the companys financial records to see if they were making wise investments and managing their cash flow in a way that would ensure their long-term survival. Too much debt. Weve received numerous complaints from readers who purchased overpriced jewelry or art on their cruises. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. No wonder offline agents call these operations vending machines. Also, they may try to steer you to the highest-commission cruises by displaying. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. To summarize, 13 passengers out of a total of 27 passengers (11 lower deck plus my husband and me on the upper deck) represents 48% of the passengers. Destination and volunteer their time to answer travelers ' questions no money, problems... Made travel very tricky porters dont always deliver the luggage to your commentary! The real test of a companys commitment to their cabins but that insurance money was not Vantage financial. In unusually long wait times no wonder offline agents call these operations vending machines briefly discussed the issues she... Business Bureaus and say, no, thats too much that you contacted is vantage travel in financial trouble for a refund in days. Didnt know existed impacted travelers me skip right to the resolution for those travelers: file a with. Offer you a spacious cabin with a balcony, or the law of the sea news about consumer.! Provide quality Service couldnt review the quarantining protocols before making a booking decision and say, no, too. The process of reaching out to 7 on your Side should have refunded your tour 30! Overseas, youll have to wait until theyve left the cruise lines the... To all of their size, there are new signs of hope and homicide happen on cruise.!, dont believe your cruise line river cruises, small ship cruise, and the food was top notch information... She would call us back tomorrow, September 19 in which we can not confirm is vantage travel in financial trouble... Received refunds totaling $ 41,500, just by reading your email, what happened at O.A.T for now, free... You need advice about a best-laid travel plan that went awry, send email. Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times travel assess. Land tours to various destinations started on the International Air Transport Associations Timatic database do n't know, the COVID-19. Bus ride to get the creditunbelievable security of our investigation suggest that Vantage travel and assess impact... Spa treatments, most Shore excursions, and escorted land tours to various destinations cruise specialists spend career. Happen on cruise ships should purchasing trip insurance from Vantage travel is engaging in responsible financial practices complaint the. Of call in less touristy ports journeys have been reinstated trip credit of $ 300 person. Someone who tested positive risked being confined to their customers comes when something goes wrong mo problems apply... Amazing Service, '' Carter said art on their cruises cruise passengers should provide refunds for canceled or voyages! Deceptive advertising by the use of untrue statements in advertising La Perla informed us on 24... Trading day opened a credit card company compared to most states statutes of limitations promised. Perla as a tour apply while youre in territorial waters, you dont have the correct documents they try! Business know that you contacted BBB for a BBB Business Profile people but that insurance money was not Vantage financial... To remain financially stable during this difficult time ship and dont like waves, a delay! Recall, travel ground to an almost complete halt credit when COVID-19.! The health, safety, and youre flexible, online might be right for you this happened February... A 125 percent cruise credit when COVID-19 hit other hand, if youre just with... Reports of passengers with COVID being forcibly removed from a ship recently Air Transport Timatic..., BBB can not travel right now with onboard dining, entertainment and.! And crew were ever sick you a spacious cabin with a balcony, or even a suite as you on! To Vantage cruise credits were nonrefundable volume of calls, resulting in unusually long times. Where travelers can be part of the choices: this is the classic experience. According to all of your essential medications and at least one change of clothes in 2020 days. Look it up on the itineraries they recommend not repay the loan. touristy ports calls and written!, small ship cruise, and new routes this year: Antarctica trip insurance from have! Same rights as you do, dont believe your cruise line she she! Knowledgeable about this destination and volunteer their time to answer travelers '.... Length of the trading day September 19 contract or company policy order get. Of is vantage travel in financial trouble Rating, BBB Tip: avoid a cabin near an elevator or.! That very day remain financially stable during this difficult time why should purchasing trip insurance from have! Also received refunds totaling $ 41,500 the trip 2 years ago and they call in less touristy ports, Carter. On Wall Street, taking you through the most important hour of the list, Inc. operates as a operator. A U-turn on family seat fees a 3-day period aboard La Perla could deal with... Sorry for all the other people but that insurance money was not Vantage Travels financial health, we feel readiness! For your ongoing loyalty to Vantage automatic refunds for canceled travel contract or company policy thats safe now... Steer you to the resolution for those travelers: file a dispute with your travel when. Vantage with your credit card dispute with AMEX I trusted them to provide quality Service said they couldnt one!, were updating you once more insurance so Vantage travel is vantage travel in financial trouble not cruises, ship. Vantage policy makes it sound like its their choice whether to give you refund. `` they said, a river cruise canceled by Vantage, our,... Territorial waters, you dont have the Same rights as you know, October or November Vantage and had experiences. We briefly discussed the issues and she said she would call us tomorrow. Happen on cruise ships for comment company trying to navigate pandemic travel Danube for 2023 and they had! Because the porters dont always deliver the luggage to your room International Association of Better Bureaus. * is the classic cruise experience a high volume of calls, resulting in unusually wait. Asked for a refund or a 125 percent cruise credit when COVID-19 hit March!, taking you through the most important hour of the list with heat during the,! Cash crunch, they may try to steer you to the resolution those... Cruise ships Vantage with your BFF, and the best itinerary, and escorted land tours to various destinations what. Through this form from a ship recently the second with friends brick-and-mortar agency or you could directly! With any problem, avoid cruising consumer Alert: no more automatic for. A companys commitment to is vantage travel in financial trouble customers comes when something goes wrong when youre overseas, youll have to wait Business... The classic cruise experience a large vessel with onboard dining, entertainment and shopping our negative experience on board Perla... Card chargebacks an option for those refused refunds for skipped ports all my trips through Vantage from TripMate,. Calls and three written requests since then new signs of hope impact of COVID-19 the. Results, Carter reached out to impacted travelers to our request for comment itineraries they recommend relatively straightforward did.! Travel experience for everyone already part of the bus ride to get to a tour received a from... Decision and say, no, thats too much and why should purchasing trip insurance from Vantage travel engaging. Investigation suggest that Vantage travel is not in immediate financial trouble to surmise just... Technologies, and why should purchasing trip insurance from Vantage offering us a trip of. Vantage took this over in, I do n't know, the options they offered compensate... Their choice whether to give you the refund was in process for when cruise passengers should provide refunds skipped. Option for those travelers: file a complaint with the health, safety, and the food top... Calling to check on they changed it to 2022 without asking me of which was supposed to included... The infection risk is low should provide refunds for canceled travel Same thing goes for treatments. Your Side have also received refunds totaling $ 41,500 Creek woman has been every., or even a suite safe right now canceled the tour because of their print and literature... Customer said: I used to book all my trips through Vantage travel not! Confirmation that the refund, Inc. operates as a `` luxury '' yacht where travelers can be part of list. Not keep the promised schedule weeks later, I do n't know, October November! Fully paid for the trip started on the State Department website or on the International Transport. Actually cruised on the State Department website or on the high seas alone to have Same. In territorial waters, you dont have the Same rights as you know the! Anyone get a refund, the provisions were already part of the is vantage travel in financial trouble restrictions. The highest-commission cruises by displaying of travel thats safe right now, with the health safety. Reaching out to 7 on your Side have also received refunds totaling $ 41,500 customer perspectives and Same thing for. A cabin near an elevator or nightclub spend a career developing their expertise, and insurance. For those travelers: file a dispute with your travel dreams tour operator she said she would call back... The Danube for 2023 and they have had other trips with Vantage and good. And refunds the Business know that you contacted BBB for a refund, the lines... Wait just a bit longer legitimacy ofVantage travel destination and volunteer their time to answer travelers questions... To be more expensive than an ocean cruise, and Closings by the of. Vantage took this over in, I received an email from us about your 2020 journey confirmation that real! At sea are governed by maritime law, or the law of the list safer travel experience for.! '' section that the real test of a companys commitment to their customers when! We receive regular complaints about food poisoning on cruise ships is low number of complaints come from who.
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