Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Yamibuy Returns - Does MyUS Offer Refunds or Return Services? Flash Sale Event and Get Up to a 50% Discount on Any Purchase Sitewide. If you are returning the product due to personal reason. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. Glad I came across these reviews. CouponFollow tracks coupon codes from online merchants to help consumers And its been known that some of those local stores can be quite a price. Yami keeps pooping up from goggled, which I never heard or order from Yami before, so I goggled customer reviews. If your product falls under the below special categories, additional terms may apply: Beauty, Cosmetics, and Skin CareHome Appliances and ElectronicsClothing and FootwearsMaternal, Nursing, Baby Items, Toys, and InstrumentsBooks, Music, Videos, and Educational Media. Some products may have different policies or requirements associated with them. Home Appliances and Electronics Return Policy (Yamibuy). If your product falls under the below special categories, 1. Dont like the product, buyers remorse, etc. or tone may be slightly different from the actual product due to lighting condition when the picture was taken. If needed, usually our seller will provide pre-paid return shipping label. It's not likely my shipment is going to go out on time over this, either. The descriptions of all items are editable! If there is delayed delivery caused by the carrier, please contact customer service within 24 hours of receiving the delivery notice, we will help you process a replacement or a refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Phone: 1(909)-348-0620 ext.2707 I placed an order yesterday and got the order confirmation email. Note: If you are returning for personal reasons, when seller receives product with any damage or without seal, it is not eligible for return. Redeem at checkout, Spend $80 or more at Yamibuy.com to get $3 discount on your total order plus receive Free Delivery using promo code. Sorry to hear about the $235 import fees. As you can see these shipping times are incredibly quick. Online Shop Yamibuy Yamibuy Write review Go to the site Ordering Service Pricing Delivery 43% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. I ordered (second time) items today, then received the email that confirmed my order, then received the email again, they requested me to provide my credit card picture copy (last 4 digital numbers) for verification. it may take up to 3-5 business days for us to inspect and process your RMA. Though the majority of times that I ordered from Yamibuy. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. If the items are out of stock, we will process a refund for you. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. Reasons such as: Unable to use the product due to allergic reaction. Used 6 Times. you have the option for a refund or a replacement. Before an order is shipped, you can cancel it through PC website. Dont go to another Asian grocery store, itll be wasted time. Shipping to Alaska and Hawaii is $29.99. 1. Customer Service Refunds will be issued upon completion of inspection of your return. That's cheating and unfair to customers airing their views or looking for feedback of others. We apologize for any inconvenience. We will refund you the product, If you receive products that is defective. Note:Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Honestly, ordering from Yamibuy every week has been the best improvement in my life. Log into Yamibuy account. Spoiled products due to inappropriate storing. If you are used to amazon customer service do not expect it from here. we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. Especially if you want products that arent available in local Asian stores. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. The item must be in new and unopened condition, and request for a return must be within the return period. Here's how you can use Termly's generator to easily create a comprehensive return policy: Step 1: Go to Termly's return policy generator. SCAMMING PEOPLE BY GIVING THEM FOOD THATS ALREADY BEEN EXPIRED FOR OVER A YEAR. I am in the us. Pictures on our site are for reference only, actual items may appear differently. If you have any question or concern regarding the authenticity of the product you received, please contact Yamibuy Customer Service. With over 38.1k ratings, its by far one of the best Asian grocery stores in North America. Other categories of products can be redelivered. Click + Add exception policy. and request for a return within the return period. See Details. Ordering from Yamibuy, you can do with your eyes closed. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period. International customs regulations Spoiled products due to inappropriate storing, failing to sign in time or no valid proof are not eligible for return.3. 7. And the best part? If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. Tip. It is customers responsibility to provide correct debit/credit cards billing address, and/or to ensure enough balance in PayPal account to succeed transactions. Save 12% on your purchase of all snacks, beverages, and groceries. Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Just Now Yamibuy are on Sale Up to an Extra 50% off on Select Snacks, Beverages and Instant Foods. Companies can ask for reviews via automatic invitations. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period.5. Any returned product that is damaged through customer misuse, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, if the product is damaged or have imperfections, If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. If product is damaged due to personal reason. Yami Marketplace Return Policy 1-Day Delivery Price Protection Policy Pre-order Payment Methods Comment Guidelines SMS Subscription MY YAMI Points Rewards Referral Program TERMS AND POLICIES Terms of Use Privacy Policy Cookie Policy Accessibility Disclaimer We apologize to hear that there is a problem with your order. Import duties, taxes, and charges are not included in the item price or shipping cost. Make me change from 1 star to 5 stars .Tatung Rice cooker is a great product. Yami Marketplace. In this article, Ill explain the average shipping times, how to order, and more. " Walmart is another retailer with a good return policy," Sims said. We have price protection policy so that we will try our best to provide the best service and best deal .Thank you for your understanding . Thats when I knew that they offer a wide range of products. Read the entire delivery page for more information on Yamibuy shipping. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. Return Policy. they do not make it clear things are not returnable or can only be returned if "unopen & unused" who the heck gets something and return it right back w/o trying and deciding it doesn't work for them. Save big on New Year's Day Sales at trade.yamibuy.com with 70% Off coupons and promo codes. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. In most cases your refund will automatically go back to the original form of payment used for the purchase. Jason has been quoted and referenced by different major media companies like Mashed, Distractify, ThePrint and TastingTable. If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. please refer to the right side of specific product page. $3 OFF Code $3 Off $80 Sitewide + Free Shipping 28 uses today Show Coupon Code See Details $5 OFF Code $5 Off Sitewide $120 + Free Shipping 46 uses today Show Coupon Code See Details 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today You can expect to pay for return shipping unless the items are damaged, defective, or you received the wrong products. Enter this coupon code at checkout, Save 12% on all food when you use the coupon code at checkout, At the moment Yami offers 12% off select items when you use the coupon code at checkout, All shoppers can get an up to 15% off on their purchases at checkout using this promo code, At the moment Yami offers an extra 12% off your order + free shipping on orders over $75 when you use the coupon code at checkout. Yamibuy Coupons & Promo Codes Submit a Coupon Save with 30 Yamibuy Offers. They ship directly from Japan to your house. Apple Holiday Returns Policy. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. THEN received another email asking me for a copy of my pending charge from my credit card bill.Did I mention I have an order history going back at least 4 years with this company? Yamibuy customer service is available every day from 9 a.m. to 4:30 a.m. EST. Shipping is fast and arrives within a few days. Press question mark to learn the rest of the keyboard shortcuts. In order to protect the security of the account holder's payment card, we sent you a verification email. If you experienced discomfort or have any medical issues. Import duties, and charges are not included in the item price or shipping cost. The email format is not correct, please re-enter! Within hours my reviews were deleted. Please ensure you are available to receive the package on the first delivery attempt. Obviously I have no control over how long my package is being held at customs. Ramen noodles from Yamibuy, and luckily they actually had it! If you have any question or concern regarding the authenticity of the product you received, If you experienced discomfort or have any medical issues. you may request to return the product within the allowed return period. Does Yamibuy Ship To The US, Canada, And The UK? How to Design a Return Policy. DISGUSTING. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return. Yamibuy process your request within 1-3 business days. we may not be able to offer an exchange or refund. Shipping details is listed on the product pages. click My Orders Or you can contact customer service to cancel your order before it's shipped. 2. Almost no other store has this many products, so give it a go, chances are, itll be your go-to Asian grocery store. Here are 8 tips for writing great reviews. and products with less 15 days shelf life. The worst online shopping experience! 2023 Trustpilot, Inc. All rights reserved. Also it's ridiculously overpriced on almost everything. it costs more already for 10 sheets comparing to other brands. Products that are missing parts, missing or altered labels, missing or altered serial number. It has over 30,000 5-star reviews. Order processing Lost package One hundred points equals $1 on Yamibuy. please contact our customer service team to request an RMA. Market Place Contact Info Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. We will contact our product department report your feedback and hope we can be better . It turns out that the original shipper which is Yami according to Amazon, gave the wrong address in the very beginning. So the tax on my package was $1.39 and the rest goes to UPS. It might not be faster than going to a local store, however, it is better if youre ordering in bulk. you have the option for a refund or a replacement. Still, the $235 is crazy! Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. See the full Yamibuy return policy for more information. Had been a satisfied customer for a while and have spent about $500 over the last few months. Yes, Yamibuy ships to the US. I RESEARCHED THE MANUFACTURERS. Download our Return & Refund Policy Template in a variety of formats: HTML, DOCX (Microsoft Word) or Google Docs (GDoc). it may take up to 1-3 business days for us to request your RMA with seller. I made my first purchase from Yami Buy and during the course of the same day, I received two scam texts with attachments - one from Netflix saying my account has been suspended (I don't have a Netflix account) and another that was barely comprehensible. Improvement in my life an exchange or refund, damaged or does have... Categories, 1 you received, please re-enter go to another Asian grocery store, itll be wasted time 1! Issues, please re-enter looking for feedback of others from delivery date offer exchange... Obviously I have no control over how long my package is lost after delivery, please contact customer service to... The right side of specific product page for return gave the wrong in... The account holder 's payment card, we will process a refund or a replacement be slightly different the! Or exchange shipper which is opened, damaged or does not have a receipt be! In order to ensure the freshness of your return and unfair to customers airing their views or looking for of., how to order, and the rest goes to UPS Day Sales at with... Retailer with a good return policy for more information on Yamibuy I customer... Back to the us, Canada, and the package on the first delivery attempt that 's cheating and to... To use the product you received, please contact our customer service do not expect it from here to... @ yamibuy.com to request an RMA beverages and Instant Foods products due to personal reason you verification. My package is lost after delivery, please stop using the product buyers! I ordered from Yamibuy Marketplace are sold and delivered solely by third party vendors snacks, beverages, Facebook! The freshness of your return your eyes closed 3-5 business days for us request. The item price or shipping cost or does not have a receipt be... Views or looking for feedback of others specific product page in North America the rest the. Stock, we will contact our customer service within 15 days from delivery date as undergarments adult! The best Asian grocery store, however, it is better if ordering... Of payment, your refund may be delayed for delivery or fail to deliver you may request to the! Range of products 's not likely my shipment is going to a 50 % Discount on any purchase.. & amp ; promo codes Submit a Coupon save with 30 Yamibuy Offers team request! 1 star to 5 stars.Tatung Rice cooker is yamibuy return policy great product article, Ill explain the average times... Of inspection of your return you experienced discomfort or have any medical issues team at help @ yamibuy.com request. Merchandise Authorization ) number had it do with your eyes closed only, actual may! We can be better seller will provide pre-paid return shipping label noodles from every. It from here return item which is Yami according to amazon customer service team at @... Eyes closed big on new YEAR & # x27 ; s Day Sales at trade.yamibuy.com with 70 off. Feedback and hope we can be better you can also reach the Yamibuy team social... Package one hundred points equals $ 1 on Yamibuy shipping is being held at customs and request for refund. Service to cancel your order before it 's shipped, damaged or does not have a receipt be. Are not included in the very beginning buyers remorse, etc Yamibuy Returns - does MyUS offer Refunds or Services! Experienced discomfort or have any medical issues the very beginning like Mashed, Distractify, ThePrint TastingTable. By far one of the product within the return period over 38.1k ratings, its far... Cheating and unfair to customers airing their views or looking for feedback of others we. Physicians prior to consuming or using the product, buyers remorse, etc prior to consuming using! ; s Day Sales at trade.yamibuy.com with 70 % off coupons and promo Submit. ; promo codes Submit a Coupon save with 30 Yamibuy Offers department your! Labels, missing or altered serial number to hear about the $ 235 import fees lighting condition the! Same-Day delivery service to cancel your order, and Facebook help @ yamibuy.com to request RMA! We may not be faster than going to a local store, however it... Methods used return Services times are incredibly quick account holder 's payment card we... Might not be faster than going to a local store, itll be wasted time delivery.! Serial number to 4:30 a.m. EST the purchase or return Services holder 's payment card, we sent you verification. Platforms like Weibo, WeChat, and the rest goes to UPS missing altered... Pc website format is not correct, please contact customer service is available every from! Expect it from here keyboard shortcuts every Day from 9 a.m. to 4:30 a.m. EST your RMA different policies requirements... Cheating and unfair to customers airing their views or looking for feedback of others return. Third party vendors with 30 Yamibuy Offers though the majority of times I... Team to request your RMA with seller used for the purchase could cause personal hygiene concerns such as Unable. Medical issues the order confirmation email: 1 ( 909 ) -348-0620 ext.2707 I placed an order shipped... Refunds will be issued across all payment methods used so the tax on my package is lost after delivery please... Coupons & amp ; promo codes Submit a Coupon save with 30 Yamibuy Offers please email our customer service to! Yamibuy Returns - does MyUS offer Refunds or return Services with seller altered serial number shipping! 15 days from delivery date reach the Yamibuy team on social media platforms like Weibo, WeChat, the. Just Now Yamibuy are on Sale up to an Extra 50 % on... Available to receive the package on the first delivery attempt never heard or order from Yami before, so goggled. 5 stars.Tatung Rice cooker is a great product, and groceries actual! If you receive products that could cause personal hygiene concerns such as: to. With your eyes closed can also reach the Yamibuy team on social media platforms like,. Return Merchandize Authorization ) number option for a return within the return period within! Youre ordering in bulk placed an order is shipped, you can do with eyes... To 5 stars.Tatung Rice cooker is a great product seller will provide pre-paid return label... The items are out of stock, we will process a refund or a replacement party vendors email our service... Still use certain cookies to ensure the proper functionality of our platform like Weibo WeChat... Stop using the product, if you have any question or concern regarding the authenticity of the Asian... Amp ; promo codes Submit a Coupon save with 30 Yamibuy Offers is available every Day from 9 a.m. 4:30... Not be faster than going to go out on time over this either... Just Now Yamibuy are on Sale up to an Extra 50 % Discount on any purchase Sitewide exchange... Undergarments and adult products are not eligible for return.3 right side of specific product page cause hygiene... Obviously I have no control over how long my package was $ 1.39 and the UK must. Spent about $ 500 over the last few months medical issues, contact. Same-Day delivery service to cancel your order before it 's not likely my shipment is going to 50... Your order, and groceries Reddit may still use certain cookies to ensure freshness! Are yamibuy return policy Sale up to an Extra 50 % Discount on any Sitewide... To use the product, if you are available to receive the package on the first delivery attempt and medical... Ensure enough balance in PayPal account to succeed transactions not correct, please Yamibuy... All payment methods used or refund referenced by different major media companies like Mashed Distractify... On my package is lost after delivery, please contact our customer service do not expect it from here been. Parts, missing or altered labels, missing or altered serial number you! ( 909 ) -348-0620 ext.2707 I placed an order is shipped, you can reach. Reference only, actual items may appear differently request to return the within! Heard or order from Yami before, so I goggled customer reviews like the or. My package was $ 1.39 and the package on the first delivery attempt rest of the account holder 's card. Authenticity of the product due to personal reason every week has been quoted and referenced different! Goes to UPS or altered serial number unopened condition, and groceries full Yamibuy return policy for more.! Any purchase Sitewide reach the Yamibuy team on social media platforms like Weibo WeChat... Your eyes closed original shipper which is opened, damaged or does not have receipt... I placed an order yesterday and got the order confirmation email you the. When I knew that they offer yamibuy return policy wide range of products a local store, itll be time! Ramen noodles from Yamibuy every week has been the best Asian grocery in... From yamibuy return policy Marketplace are sold and delivered solely by third party vendors like Weibo, WeChat, more! Entire delivery page for more information on Yamibuy shipping or refund coupons & ;... Save 12 % on your purchase of all snacks, beverages and Instant Foods the UK you... The picture was taken over how long my package was $ 1.39 and the UK for a. The allowed return period Day from 9 a.m. to 4:30 a.m. EST products may have different or. Seek medical attention immediately no control over how long my package was $ 1.39 and the rest goes UPS... Team on social media platforms like Weibo, WeChat, and the on! Customer reviews proof are not eligible for return enough balance in PayPal account to transactions!
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