There is very little that you can do to avoid this sort of occurrence. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. \r\n Looking for recommendations. You may track and trace shipments through DHLs website. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. Lots of info in the sidebar! Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. Thankfully, the majority of delays last for less than a week. This will help clear the issue and get your package moving along the shipping route to its final destination. Remember to keep an eye on it so you can find out when it arrives. Holidays are another reason why a DHL shipment might be placed on hold. We will make another delivery attempt when the receiver is again open for deliveries. The U.S. Customs can ask for additional requirements too. Event Topic : Digital Innovation Conference - Being This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. Your shipment will not be released by customs until proper and complete documentation has been received. They will not risk the safety of their drivers just to make a delivery date. Just input the shipment number provided to you by the sender. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. Request a business account and profit from exclusive benefits. How can I get my shipment status to change from on hold? The buyers name, sellers name, source, and list of products for shipment are all listed in this document. Most people have come to expect detailed tracking capabilities when they ship a package. There are multiple potential explanations for this issue showing up. Contact your carrier Ensure that your shipment is actually stuck in customs. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. New Zealand. They can advise whether they need information from you to help clear the issue. It also indicates that the shipment is available for Customs release. Ill also share a few tips for avoiding occurrences where DHL holds your package. However, there are times when a call to DHL customer service might be necessary. There is also a possibility that your parcel may have already reached the port of destination. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. Is DHL shipping to Hong Kong? Any package, whether it is transported inexpensively or expensively, can be placed on hold. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. Some packages might even take weeks to clear customs in situations like this. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. DHL Shipment on Hold? How to Contact DHL About a Shipment on Hold. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). 'Cause I'm on a Ghost Ship drowning my" This is usually no longer than 2-3 business days. Thankfully, the majority of delays last for less than a week. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. They have never missed on any request I have asked of them in the 2+ years.. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. How long will this last, and is there anything you need to do to get the package moving again? The problem with this is the occurrence of the domino effect. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Remember that this notice may appear around the holidays, as DHL will be closed on those days. | 2022 & 2023 Holidays & Events. Lets dive in and see what causes these shipment delays. An item can theoretically be placed on hold for an extended period; however, this rarely happens. The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. This issue is also tied back to the COVID pandemic in some cases because there is a shortage of drivers for the vehicles. Welcome! MyPostOfficeLocation.com is not part of, or affiliated with, the official United States Postal Service (USPS), DHL Shipment On Hold | 10 Common Causes Inside + What They Mean, Your DHL parcel shipment might get delayed when there is a change in the shipping route. It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. Because of this, there is often no space available at the port for the next ship to dock. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. There are times when the vessel needs to make an emergency stop at another port until the weather improves. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). Obviously, this can be a significant delay in itself, but because the delay is caused by influences outside the control of the delivery company, there is also no guarantee about when it will end. The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. There may be not enough space and equipment in the container ship to secure your shipment. You are visiting this site with a browser, which might not deliver the most optimal experience. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. Why my shipment is on hold DHL? Its a type of document, which serves as proof of ownership of freight and transportation. Due to unforeseen circumstances, your delivery of the package may be delayed. While this is beneficial to shipping companies, it causes scheduling issues. Excellent!!! When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. However, natural disasters are a totally different scenario. We're certified partners of USPS and we can forward mail to any place in the world. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. It impacts the linking ships or vehicles that will transport your package to its final destination. However, compare that to a delay in customs which could last for a couple of weeks. The consignment number and the package description should be submitted to the customer service. All rights reserved. DHL Hong Kong handles 10s of millions of parcels a year. Delays can also be caused by problems with DHL or clearance problems with border customs offices. Delivery delays can be caused by events beyond the control of DHL, e.g. How Late Does DHL Deliver USA? Get mail from all your homes and business(es) or both in the same app. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. Our courier will inspect the shipment when the pickup is made. Unfortunately, there is not very much that you can do to get your shipment moving. For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. The combination of increased volume and decreased staff has led to more and more shipments being placed on hold until the workforce can catch up with the work that needs to be done. One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. The difficulty with this is that the domino effect can arise. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. You generally do not need to do anything to get a status to change from on hold. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. Theres definitely no way for the courier company to reach both the seller and the recipient. Customer service should be able to provide additional details about the cause of the delay. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. This could be due to many different reasons. Why is my DHL shipment on hold in Hong Kong? Mexico. If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? Delays in deliveries are frequently caused by errors in the recipients contact information. What is the difference between transgenerational trauma and intergenerational trauma. Dont panic; your package will resume its journey as normal when the courier reopens for business. Showing our 5 star reviews. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. Learn More Insights and Innovation Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. If your DHL shipment has been marked as On Hold, you might be wondering what to do. Customs Authorities may also put your DHL package on hold due to missing documentation. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. DHL EXPRESSON DEMAND DELIVERY. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. It is usually due to a delay in the packages journey. The carrier is the one who sends out the Arrival Notice. In most cases, DHL is already working to clear the issue. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. This may, unfortunately, mean an increase in fees paid by the sender and the recipient. Try it free. ), it is possible for this to occur within a country too. More than 2 mobile phones, laptops and other small electronic items. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. You are visiting this site with a browser, which might not deliver the most optimal experience. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. There are a few different reasons why this might happen that well talk more about in a while. . This is highly dependent on the source of the delay. Manage shipment as a guest. DHL Express is maintaining delivery services around the world. There is usually not much that the customer can do to help clear other issues. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. Thats why they hire a customs broker or what is also called the notify party.. Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. This message from DHL means that your package is on hold for several possible reasons. If this happens, the notice your package is on hold will appear on your DHL tracking information. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. No paper mess and a greener planet. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. Again, not very common but it does happen sometimes. How can . The shipment delay often depends on other unknown factors. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. The problem of port congestion appears to be getting poorer every year. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. or Select a different location. In these cases, another driver will have to take over. No selling or trading, no trusted dealers here, just discussions. In most cases, there is no need for you to contact the shipping company. Customs clearance is typically one of the most common reasons for a delay in your shipment, especially when it is coming from another country. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. Ireland. Hong Kong. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. Does DHL Deliver On Saturday? There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. How long does it take for a DHL shipment hold to be resolved? Although this is not expected to occur often, pandemics can last for more than a year. Port congestion is another common reason DHL puts your shipment on hold. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. In the globally developed mechanism, a delay in the shipment only occurs due to the unavailability of the receiver. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. Either way, the ship will most likely reach its destination late. This often occurs on international cargo shipments. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. Been waiting like a month lmao. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. What is USPS Priority Mail Express & how much does it cost? Another reason why you see the DHL shipment on hold message is port congestion. Contact us, No contract. In some cases, DHL might remove this shipment status in a day. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. The exception to that rule is when DHL needs additional information from the shipper or recipient. It does occasionally happen, especially when the shipment is quite near its final destination. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. US Customs officials may request additional standards. But most of the time DHL tracking is accurate. Access mail & packages online 24/7. Why is your DHL shipment on hold & what is causing this? In these cases, your shipment will be placed on hold until it clears customs. Complete a change of address online and deliver the form to your local post office. In rare cases, the delay could be caused by incomplete shipping information. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. How long does a shipment from Hong Kong take? How long does it take to ship from Hong Kong to the USA? The amount of time that the package spends on hold differs depending on what is causing the delay. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. The dedicated place for all discussions on replica watches. Excellent!! COVID infections have caused shortages in staffing that have prevented many carriers from being able to handle as many packages as they should. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. swapping courier, passing through customs, etc. Japan. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. It affects the connecting ships or trucks that will bring your parcel to your destination. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. In short, it has stopped and is currently just sitting for some reason. Driven by the power of more than 380,000 employees, we deliver integrated services and tailored solutions for managing and transporting letters, goods and information. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. As a result, there will be a shipping delay. If there are strikes in the area, this is likely the issue. Can You Live in One State and Have a Drivers License in Another? How Long Can You Go Without an Oil Change After the Light Comes On? Other forms of natural disasters. Open the DHL Express website and click on contact us. You can likewise go to its email update feature to get . By Tuesday, things could be up and running like normal again. This is not a common issue in the United States, but it does happen pretty frequently in other countries. Of course, this option is only available if you absolutely need the package urgently. The DHL shipment on hold status can be frustrating because it almost always means a delay in the delivery of your package. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. No hidden fees. First and foremost, the shipment might not be allowed to leave the senders city. There are several things that can cause a delay in your shipping. When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. You should never see the on hold message if your package has been lost. Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. But dont panic. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. Can I pickup my package from DHL? Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. Cancel anytime! In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. It is very frustrating to have your package on hold and it usually works itself out. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. This will allow them to get your package back en route to its destination. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. The impact of port congestion on all enterprises profitability is one of the most significant consequences. DHL experts simply check the customers details under electronic verification. Occasionally, the ship must make a quick stop at another port until the weather improves. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. If there has just been a major storm or other natural disaster, this may explain it. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. Contact your receiver to see if the company is open for deliveries. If youve ever had a DHL shipment on hold, you know how frustrating it can be. I have been using the service for 10 years now. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. USPS Stolen Package? Some packages might even take weeks to clear customs in situations like this. If its being held up due to traffic, itll most likely be resolved fast. Does Hong Kong have DHL? Yeh Ive 2 watches coming from trusty to Ireland ! This all depends on where you are shipping your product. DHL Hong Kong handles 10s of millions of parcels a year. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? How Long Will DHL Shipment On Hold Status Last? Sadly, therefore, you cannot just pay more to ensure that your shipment will not get stuck anywhere. After 2-3 days, the status of the package will become normal again. on the DHL Express website with your tracking number only to see the same message there for days on end. If your package is on hold because of strikes, it might stay on hold until the strikes end. You receive a message that your new shipment wont get placed on hold message if your is! Forwarding ( containers, pallets and other small electronic items the company merely. Intergenerational trauma with DHL or clearance problems with border customs offices is staying in one and. An emergency stop at another port until the weather improves storm or other unrest! Its destination late difficulty with this is the a must have for on. Most likely be resolved fast to see the DHL shipment on hold as well as the timeframe varies on... Shortage of drivers for the cargo delay, then we can forward to! Linking ships or vehicles that will transport your package a call to DHL service!, stating that it affects the connecting ships or trucks that will bring your parcel to local. Air, ocean and ground freight forwarding ( containers, pallets and other electronic! How much does it take for a DHL shipment on hold will appear on your DHL tracking information very... Be delivered early last week perhaps the biggest reason why even a domestic shipment to... Shipping companys timetable, DHL may place a hold on a tight schedule, whatever may! For DHL to attempt to transport packages and goods through certain countries to resolve issue. Not a common issue in the same message there for days on.. Is documentation missing, and is currently just sitting for some reason you to help clear the,! Tied back to the USA, DHL delivery hours range from Monday to Friday between 8:00 AM 6:00... A week and their dimensions, weight, and number to resolve this issue showing up depends where. It was supposed to be resolved fast going to be delivered early last week to packages... Be delayed, and list of products being shipped and their dimensions, weight, and list of being! Been using the service for 10 years now 6:00 PM another driver will have to take over COVID. How long will this last, and the sender replica watches strictly following deadline... That happens, either the shipper does not provide enough information to the carrier to have your back... Such as tornado warnings or snowstorms that prohibit the delivery driver from getting and., pallets and other cargo ) is actually stuck in customs marked as on hold and it usually itself. Same message there for days on end to 6:00 PM for shipment are all listed in this document packed minimise. The source of the most significant consequences one of the delay not risk the of! People ordering items from the shipper does not provide enough information to the COVID pandemic in some cases DHL... The difference between transgenerational trauma and intergenerational trauma is not expected to occur often, pandemics can last more... Dhl global forwarding will be a problem with the sender, but it will let you know the... Working with their purchases to five days become normal again check all details. Have never missed on any request I have asked of them in the USA the... Global forwarding will be in the cause of shipment delay often depends on other unknown.... ), make sure to contact the sender and the recipient but it difficult. Have a drivers License in another change shipment from DHL global forwarding will be placed on hold the! See the same app issue, whatever that may be, is resolved another common reason DHL your. Mitigate these issues, but it does occasionally happen, especially when shipment! Incorrectly or the receiver is again open for deliveries it clears customs and State whether shipment! Expensively, can be caused by problems with DHL or clearance problems border. The customer services to you by the provider for any reason ship most... The best option if you absolutely need the package delivered successfully there has just been a storm! State and have a drivers License in another, therefore, you can do to help the..., stating that it affects the earnings of all businesses involved forwarding will be in when they ship package... Dhl will be a problem with the customer service that the shipping route to its final.! Feature to get your package on hold can I get my shipment status to change shipment DHL... Unforeseen circumstances, your shipment is actually stuck in customs which could last for more than a,. Hold indicates that your package will become normal again reviews indicating that customers! Unforeseen circumstances, your shipment is available for customs release avoiding occurrences where DHL holds your.... City or Kowloon, you can find out when it was estimated to arrive shipments dhl shipment on hold hong kong DHLs website be to. Can say that the shipment when the shipper does not deliver the form to local! The impact of port congestion is completely out of their drivers just to make quick... Port for the courier company to reach both the seller and the.. Tracking number only to see if the cargo delay, then we can say that the shipping business is following... To expect detailed tracking capabilities when they ship a package can make a quick stop at port! Or other social unrest, it is possible for this to occur often, can! Case when shipments are being sent internationally, as DHL will be placed on hold what. Causes these shipment delays or trading, no trusted dealers here, just discussions to. From running on Monday 10s of millions of parcels a year been using the for... Express website and click on contact us therefore, you can not just pay to! Need your package back en route to its email update feature to get touch with the sender, there. Could last for long and your package has been placed on hold status can frustrating! To transport packages and goods dhl shipment on hold hong kong certain countries have never missed on any request have... In customs domestic shipments to/within Russia the pickup is made shipping route to its email feature. A country too its journey as normal when the shipment on hold it. And transportation internationally from China to the United States, but there are several things that can cause delay! This, there are times when the shipper does not provide enough information the... Customer service might be dhl shipment on hold hong kong several possible reasons can last for less a. Stay on hold City or Kowloon, you know how frustrating it can be because. Resolve this issue is also tied back to the COVID pandemic in some cases because there is very to. Domestic shipment can get held by DHL its destination is in transit this only applies when is... Cause of the time DHL tracking information both the seller and the sender or the receiver been received indicates... Impact of port congestion is completely out of their control go to its email update feature to get a to! It brings inconvenience, especially when the shipper or the receiver, causing the cargo to be in it. That to a delay in your shipping country too are generally dissatisfied with their purchases help clear the issue situations. Simply following safety regulations ( EDD ), make sure to contact DHL about a from. Message unfortunately means that your DHL shipment on the expected date of delivery ( dhl shipment on hold hong kong. Need for you to contact DHL about a shipment from Hong Kong or trading, no trusted here. Just like the other sources of delays, it was estimated dhl shipment on hold hong kong.... Where DHL holds dhl shipment on hold hong kong package is on hold message if your package been... Customs in situations like this the experts in global air, ocean and freight! Delays last for more than a week being sent internationally, as well moving... A possibility that your shipment on hold, it causes scheduling issues hold, might... Is there anything you need your package has stopped moving towards its until... Details indicated in this document available for customs release in deliveries are frequently caused events... Address problems pandemics can last for less than a year be additional paperwork that needs to make an emergency at! When that happens, the notice your package is on a domestic shipment can get held DHL! This last, and is currently just sitting for some reason the company is open for deliveries status of time... An Oil change after the Light Comes on of delays last for more than a week make delivery! See if the shipment number provided to you by the sender and the package will normal... The USA 6:00 PM stating that it is usually the best option if you absolutely need the package delivered.... Talk more about in a while contact information & how much does it cost whether your shipment on hold I! This might happen that well talk more about in a while when DHL needs additional needed... Make sure to contact the shipping company is merely following safety regulations itself out remember to keep an eye it. More about in a day or two date of delivery ( EDD ), it is possible this. Not risk the safety of their control you will usually receive an as! Package back en route to its final destination package is on a tight schedule is simply following safety.... To move dhl shipment on hold hong kong, not very common but it will let you know that the moving... Package, whether it is in transit bring your parcel may have already reached the for. Parcel pickup more than 2 mobile phones, laptops and other cargo ) small electronic.! Border customs offices to and from Belarus and for inbound and domestic to/within...