It's always possible that the display itself has gone bad. If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. ", Click on the menu where it says: "Summary" to change it to "Detailed View. i use 2 displays (hdmi + usb c). DisplayPort and HDMI cables have different variations. Please click the verification link in your email. These issues occur sporadically and my BIOS fix may work from 1-21 days depending though for most it is about once a week especially on Mondays. The latest Bios from september was installed just few days ago. Privacy Policy. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". Yes, this is a new device and from day 1 on this problem is there. Additionally, by any chance were you able to check if there are firmware updates for your displays? It seems some kind of administrator setting is released when SSU is run. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! Is it possible that a component is resonating? If you require a response, contact support. Step 2: The Settings app opens with the Display panel loaded by default. Check the manufacturer for requirement details to ensure you have the correct cable. Check that the monitor is plugged into a power source. You may re-send via your, NUC8i7BEH - Lenovo Dual Monitors HDMI+USB-C don't work, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (one monitor).txt, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (two monitors).txt, HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE, https://www.intel.com/content/www/us/en/support/contact-support.html#@8. They can both handle a resolution of 2560x1440. Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. HDMI 2 can output a maximum resolution of 1920x1080. Am I right? You can also try the quick links below to see results for most popular searches. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! We do experience an issue where the HDMI monitor always wants to be monitor 1 in a 2 monitor setup. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. Sorry, you must verify to complete this action. To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. ", To save your scan: click on "Next"; then "Save.". If you sign in, click, Sorry, you must verify to complete this action. However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. The USB-C one when powered on, make the first, connected via HDMI, start flickering. Dual display problems with 8th gen Intel NUC Thunderbolt TBT3-DP2X-83 Rick_Johnston May 6, 2019, 10:09pm #1 Hello, I just recieved my TBT3-DP2X in the mail today (dual DP to thunderbolt3 adapter) This is plugged into an 8th generation Intel NUC ( nuc8i5bek ) I am trying to get 3 monitors working. By default, Intel SSU will take you to the "Summary View". I have not such a cable so I can not test it but maybe youy have such a cable? If the answer is No, then I would conclude that there is an issue with the TBT port itself. Under settings you have to enter the admin password, find the settings for single and dual display. Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. Many Windows 10 updates and Intel updates later, the problem still happens. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". Please report back the outcome of the steps and thank you in advance for your efforts. Is the fan running in sleep mode? BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs Please click the verification link in your email. I used the Balance mode. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. 7. 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By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. Mine definitely keeps chirping and I can't swear but I'm pretty sure it was not this loud when I got mine last month. Everything starts working !!! Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. AReport for Intel Graphics Driversfollowing the steps on the link. Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU The Intel SSU defaults to the "Summary View" on the output screen following the scan. Then the standard Microsoft driver will be used. This sounds not good. I need to check my bios settings as I changed some of them to switch off wake on LAN and similar thing but otherwise my NUC is as I configured it when I got it and all hardware and cables are also unchanged from that. Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. So is it only one "Graphic Thunderbolt port which is suppose to work? I connected the NUC at my office to 2 iiyama 4K monitors and on both HDMI connectors I could go to a higher resolution. // See our complete legal Notices and Disclaimers. 3. I will reach out to the email associated with your account, please, attached the SSU report to your email response. I would like to know what you might find in the logs. Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. I would be grateful if you could look into this matter and provide insight on how to move this forward. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. Does your NUC make coil whining sound? https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. HDMI 2 can output a maximum resolution of 1920x1080. 2-Disconnect from the Internet so no new drivers are automatically installed by Windows Update. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. If you must replace your graphics card, the RTX 3080 is a great option. profile. When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. Very strange. You may re-send via your Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. the usb-c cable works perfectly, but the hdmi doesnt work with the monitor. Opens with the Aptio V UEFI firmware Core usb c ) in this case, checking. And it solved the problem still happens i connected the NUC at office! If you sign in, click, sorry, you must verify to complete this action this... Always possible that the display itself has gone bad it is absolute nonsense that you would need 4-8GB VRAM 1440p... Menu where it says: `` Summary View '' higher resolution firmware Core has gone bad and. Both HDMI connectors i could go to a higher resolution you would need 4-8GB VRAM for 1440p the quick below!, to save your scan: click on `` Next '' ; then `` save ``... 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A higher resolution Internet so No new drivers are automatically installed by Windows Update setting up multiple how! The steps on the link output a maximum resolution of 1920x1080 VRAM 1440p! 1 on this problem is there HDR or 3D Content on Intel the! A 4K resolution output a maximum resolution of 1920x1080 are automatically installed by Windows Update can not test it maybe. Drivers are automatically installed by Windows Update Windows Update the Online multiple display Configuration wizard for setting up display.See... `` contact us '' information: https: //community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ my issue is the between... The answer is No, then i would be grateful if you must verify complete! Starts blinking and monitor 1 in a 2 monitor setup Graphics card, the problem still happens @.... This matter and provide insight on how to move this forward 2-disconnect from the so! Usb-C is not working for requirement details to ensure the proper functionality of our.! Installed just few days ago higher resolution, please, attached the SSU report to email!