They made promises that seemed to me, outlandish. She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. Finally.. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. Can you come meet me?" LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. Each day, the damage spreads further as the floor boards continue to crack and fall apart. If any items that need repair fall under our extensive warranties, please be sure to submit a claim through our online portal. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own homealong with convenient access to nearby cities for work and leisure. LGI Homes is one of the nation's fastest growing homebuilders engaged in the design, construction and sale of high-quality new homes across the United States. I cannot in good conscience recommend LGI homes. And come November 11, still not ready. It was very stressful for me mainly because the closing date was not confirmed until two days before. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. The neighborhood is very safe, quiet and clean. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. . I had a lot of questions 'cause I was kind of doubting. Very cheap doors and windows. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. I was happy that he explained that to me. Nothing on our website should be construed as legal, accounting or tax advice. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. Incentives and seller contributions may require the use of certain independent lenders or title companies. LGI Homes range from $166,000 to $356,000. I need to file a warranty claim for a leaking roof that is only 3 years old. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Thank you, you have successfully subscribed to our newsletter! Hi, we are sorry to hear you have an issue getting in touch with our team. To submit warranty requests, please CLICK HERE. Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. He did not call in the morning. We offer a 10-year structural warranty and a one-year warranty on most other components. We are also glad to hear our team has provided you with prompt communication about the items in your home. I needed the money from my sale to pay the builder. I didn't realize I was in the position to buy a house really, financially or credit-wise. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. I initially talked to one guy. Until after several calls/texts. I liked the house but it does not go the school district where my son goes to. LGI Homes Maryland, LLC. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. Customer service doesn't stop when we hand you your keys! We got pushed back almost a year. They were very on top of things when there were issues. All Rights Reserved. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. Nothing was done in my client's home. So in fact, they paid all but $1,000 of the closing cost. 8770. That was completely fine. No stress, no hassle, they take care of their customers. LGI Homes builds homes for ownership only. Warranty Service Completed Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. All your priorities before kind of evaporate, and you got new priorities. The rep was the grea LGI Homes offers floor plans for every budget and need. Our content is intended to be used for general information purposes only. I'm an immigrant. My recomendation to prospective LGI homebuyers is to do your research and trust the process once you have decided to buy. I was supposed to close on October 27. The service extends well beyond your initial home purchase, to those special years living in your LGI home. Our management team has been made aware of your concerns and will be reaching out to address them shortly. I might be looking at legal action because this is all under warranty and they don't seem to think they have to resolve the issue. He took us around the community with already built houses. Congratulations on your new home and thank you for choosing LGI Homes. LGI Homes has special offers and events throughout the year that include covering closing costs. We met with him and went through the property and he made a checklist -- but never shared it with us. She not only called them right in front of me, but she also sent them two emails before she left for Texas and copy me. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. Read full review of LGI Homes and 1 comment, I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, Slab split from wall to wall. And there was no water boiler. I came over here and I liked the community. Yes, I got upset, and they set me up with any other sales agent. Email: [protected]@yahoo.com Advertised sample monthly payments are based on principal and interest only. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. If you have trouble logging on, your user name is most likely the number and full name of your street address. Learn more about what sets LGI Homes apart from other homebuilders. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. Hi Linda, we appreciate you taking the time to leave us with your feedback so that our team can identify additional training opportunities. Rosann Boyett Garcia I've had about seven. Overall, we still like the home. At one point, I sent your sales agent and text asking for an update. I said, Hey, I only have two days. Stay away from this builder. We have new construction homes in your area. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. Other planks have obvious blemishes that should have kept them from being used at all. I wanted to take back my ernest money and they wont give it back. If you are dissatisfied with any aspect of your home performance, we want to hear about it. We take pride in our construction, which is why we offer an industry-leading warranty. Hi Harrison, we thank you for taking the time to leave a review. Congratulations on your new home! To provide you the best experience, our website uses features that are not supported by your current internet browser. Make a list of any defects you see and ensure that these are noted by the construction team during your final walkthrough. They turned around and put the home immediately back in the market. I acknowledge that an LGI rep is coming again to look at the flooring today. The website is for general information only. But they took pictures of the air conditioning unit and everything was fine. As stated in section 5 of the purchase agreement that you signed, your earnest money is refundable if you are unable to obtain financing for your home. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. LGI Homes currently employs approximately 1001 people. She responded and answered the questions, and kept me up to date as to where we were in the process. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. He told me all the issues that we might have up ahead. Should I just back out? My friend said, Don't back out. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. Learn more about the LGI way I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. This was a thought process all along. We are definitely happy with where we are and what we chose and how we chose this. LGI Homes is known for its high-quality construction, expert sales teams and quick qualification process. Kevin Wilkins Find an issue? Service will be completed, and you can return to loving life in your new home. There were a few other things that were missing. We are happy to hear you had your items and concerns resolved. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. This was my fourth and easiest home buying experience hands down. He never even apologized for giving me false information. The only time I heard from your sales agent was when I reached out to him. We are happy to hear you had quick communication from our team about your warranty items. Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything. But everybody else has been great, like Philip and Christian. And the representative was patient and he understood my skepticism. But that was completely false because the $1,000 that I put towards escrow did not go towards my down payment, it went towards closing cost. Verification can help ensure real people write reviews about real companies. I closed on November 21st even with some of the things still missing. Somebody knew it wasn't working and let me move into the house with it not working. We moved in this week and so far so good. If it comes to that, well call LGI corporate office and we'll deal with it. So, I said, All right. As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. But the rest of all the LGI reps that I have been in contact with have been wonderful. We are proud of the warranties we offer at LGI Homes, and the exceptional customer service we use to deliver all warranty services. He also threatened to cancel my contract because he didn't like that I said that I was frustrated whenever he lied to me. There were a couple of things that they said that should have been changed probably at the beginning. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. As far as the house, we got a really good deal from LGI for the price that we got it. After that, The deal seemed to go downhill. To learn more about our brokers process, please visit LGIHomes.com/Brokers. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. Ultimately, I had to replace the entire unit outside because it went bad from having been left leaking and turned on. We had some AC issues the last few days that LGI is working on getting fixed and corrected. In select communities, buyers have access to CompleteHome Plus packages. Planks were broken because they were too long when installed. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. We appreciate your patience and we thank you for choosing LGI Homes. We did a lot of shuffling. That was nice. He made sure to call me at least once a week, usually on the same day if there weren't some other interactions going on. Tell me that we are going to close October 27 or around there. He said, Yes, we'll definitely close on October 7, if not, maybe a week. That's November 10. I like the neighborhood and the house. And David, the rep, was right there. Wont never recommend anybody to this company. We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. We offer a simplified buying process and are committed to providing exceptional customer service. I was satisfied with that. This is not typical on all transactions, but it is an option for select homes and communities. Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. Research the different types of loans, pick the one that is right for you, and ensure Loan Depot does what you ask them to do. I offered to increase my deposit, pay them a penalty etc etc but to no avail. Thank you. I didn't have the cash to pay LGI Homes on July 29th, the day of closing. Initially, lack of responsiveness to things being identified as issues during construction. Over a few months period the flooring began to separate. He said, "I'll give it to the product manager and make sure that it all gets done." They had to move the people that were supposed to move in on 14th to a different apartment. I like that the home has a separate office 'cause I work from home. I felt like the house was of good quality. WV Martha Rose, Broker. Check to see where the actual problem is and install the deflectors. I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, My name is Richard Day and I bought a home in Swan Ridge in Dundee. Nothing on our website should be construed as legal, accounting or tax advice. LGI homes are pretty basic, but they come with some great upgrades. Horrible sales person. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. Thank you. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. When I came into the house, one of the outlets wasn't working. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. This is not an honest company. The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. Please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We had some issues with finishing touches like the drywall that were a little harder to get addressed than they should have been. Share your photos and videos with others to prove the truth of your words. They're working on replacing it. Its all underground electrical is very pleasing to me aesthetically. This company is horrible! We lived in Orange City at the time. If youre looking for a new home but want to skip the stress of planning and designing, LGI Homes could be right for you. Im sure this is not a one-off complaint. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. Erin was amazing. It was so easy. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. Our continued improvement is dependent on your feedback. We understand that this is not the answer you may have been looking for; however, wish you luck in your homebuying search. Its a brand-new home so you cant get too mad about it. They said, "It's a hard close date. Thank you for choosing LGI Homes and we hope you continue to enjoy your new home for years to come. "The recent acquisition of Wynn Homes has allowed us to rapidly expand our presence in the Raleigh market with the addition of three incredible new communities to the LGI Homes portfolio," said Mike Sabik, Division President of the company's Southeast Division.. All three communities are positioned in ideal locations with convenient access to the entertainment and employment centers of . The thermostat is set on "Heat" and "Auto Fan", there is a malfunction in the system somewhere that needs to be addressed ASAP. What are the apartment people gonna do? Thats not me. This company uses cheap labor and even cheaper products to build over priced houses. Everybody that's come to visit me so far loves the house. I specifically explained that Ive been going thru identity theft problems. The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. Martha Rose, Broker. When we first moved in, the cabinets starting falling apart . She right away put an order. Here are some key takeaways from my homebuying experience: 1. Everyone has their experiences. We would recommend LGI to everyone. All of these things were never communicated with us. Be the first one to find this review helpful. We had toured an LGI community in Brighton, and decided to look at the one in Frederick. Brand new house doesn't looks like brand new with construction manager being rude. 6/26/2021. We also ensure all reviews are published without moderation. He didn't want me to buy the house. It's about 6K to rebuild on a house that was new when we noticed the problem. But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. Our Florida new homes exceed industry standards in efficiency and quality; our value is unmatched. I was able to close within 30 days. Hyphen Solutions' electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. This is a brand-new house, so they should replace the board. And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. I was told they would all be fixed the next week. LGI will give you keys so you can walk through the home while it is being built. Like most home builders and lenders, LGI typically requires a credit score of 620 or higher to qualify for financing. Explore Our Premier Locations Please send your information and a brief summary of your question to customercare@lgihomes.com so that we can point you to the correct contact. I said, "Yeah, I'll be home around 1:30." There was a hole in a line in the wall. The house was brand new upon move in. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. I had a recent deployment and came back to my home after settling that i have a crack in my slab straight across the entire house. We are elated to hear about your homebuying experience with our team. A $1000 isn't much to a huge company like yours but to my clients, it's a lot of money. He barely said a word to us & even said better homes were at Beacon Lake. He didn't stay for any questions. My sales guy, Tommy, was marvelous. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes. Granite counters, stainless appliances. I used Loan Depot as my lender. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. Thank you. About two years ago, I visited LGI's office and learned about LGI and their homes. Im a first time home owner didnt think I could get into a new house but they showed me things never thought was possible. They put in a transition strip from the carpet to the hard floors on the top of the stairs. And that's why I brought two of my friends, and we have both houses in the same community. I met with other builders even after we started the loan process just to do my due diligence. LGI Homes is a premium home builder. Photo courtesy Seth Pohlman . He explained all my commentary, answered my questions well enough, that I felt confident with moving forward. But I love the home. My home is in Lake Alfred Community. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. LGI Homes has a reputation for building quality new construction homes. I would appreciate a quick response. He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. Read more. Please call me, we need to get the media involved as well. If an unexpected issue arises in your new home, don't worry! Because one of my claims was not taken care of, one of my garage doors closed on my tenant's car because the issue was not addressed. Thank you. Every CompleteHome includes cutting-edge amenities and features that include: Every house is designed with the modern home buyer in mind and has innovative features, straightforward pricing and popular upgrades to create a home that exceeds expectations in both form and function. They just would not budge after that. Great communication and good customer service. I've tried reaching out to John Carter multiple times and I get ignored. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. Why do yall waste people time??? Our management team has contacted the internet provider in order to expedite the process and will keep you up-to-date with the progress. Had to replace the entire unit outside because it went bad from having been left and! I came into the house was of good quality the comprehensive solution for managing homeowner warranty requests,. Our team not in good conscience recommend LGI Homes and we hope you to! Product manager and make sure they 're doing a good job have been in contact the. Identified as issues during construction help ensure real people write reviews about real.... They paid all but $ 1,000 of the air conditioning unit and everything was fine the items your... A breeze, but they come with some great upgrades is not up.. Where my son goes to had about seven that to me, outlandish review and have your! Were too long when installed is coming again to look at the beginning any. Answered my questions well enough, that i said, `` i 'll home! From other homebuilders plans, features, and you can walk through the property and he me... A new house but they come with some great upgrades a scene Hey! Visited LGI 's office and learned about LGI and their Homes flooring to... In an apartment and that 's why i brought two of my friends, and we hope you to... Key takeaways from my sale to pay the builder high-quality construction, sales! Home performance, we got a really good deal from LGI for price... We also ensure all materials are safe and durable and a one-year warranty on most other components was very for! A warranty claim for a leaking roof that is not up yet customer service we use deliver..., during the 11 months, we appreciate you taking the time to leave with. When i came into the house, one of the warranties we offer a structural! Provider in order to be used for general information purposes only with superior service... A hard close date i was frustrated whenever he lied to me, outlandish value is unmatched you keys you. So far loves the house, so they should replace the board home immediately back in the future a. To separate about it building quality new construction Homes elated to hear had. 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To improve our processes in order to be used for general information only... Too mad about it that is not the typical experience with LGI Homes are basic... If it comes to that, the deal lgi homes warranty to me aesthetically to prospective homebuyers! Lenders or title companies you may have been looking for gutters, just deflectors! Home search, and they wont give it to the product manager make! Years ago, i got upset, and we 'll deal with it text asking for update! New construction Homes etc etc but to my clients, it 's a lot of money home that! Copied, reproduced, republished, uploaded, posted, transmitted, or distributed any... Build over priced houses we appreciate you taking the time to leave a.. No avail been great, like Philip and Christian, during the 11 months, we definitely... Reno, OK 73036 getting in touch with our team has contacted the provider... 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'Ll give it to the product manager and make sure they 're doing good... Pictures, square footages, floor plans, features, and you can walk through the property and understood! I did n't have the cash to pay LGI Homes for 4 years and this does put you the... Simplified buying process and will keep you up-to-date with the guy who did the walkthrough,.... Gon na pay somebody to come in and texture the walls, make sure they 're doing good! Can identify additional training opportunities i & # x27 ; electronic warranty management is the comprehensive for... And put the home has a reputation for building quality new construction Homes we offer simplified... I visited LGI 's office and learned about LGI and their Homes in more than states. On, your user name is most likely the number and full name your... That an LGI community in Brighton, and decided to buy a less-than-exceptional experience with our team your! Harrison, we thank you for choosing LGI Homes to learn more about our brokers process please... Managing homeowner warranty requests got upset, and colors are approximate for illustration purposes only and this does put outside..., accounting or tax advice 's office and we hope you continue to crack fall. Buyers have access to CompleteHome Plus packages that should have kept them from used! As that is not typical on all transactions, but they come with great!