stubhub charged me for cancelled orderstubhub charged me for cancelled order

Did you also confirm the sale in your Stubhub account? f = $().parent(input_id).get(0); A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Check out the table below to see the best alternatives to StubHub. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Do NOT use stubhub. I asked them to help me transfer my tickets since I want to sell them. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. All you need to do is follow these short steps below: Voil! Sit back and relax while we do the work. So far no reply. Buyers turn to credit card disputes to recoup cash. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. function mce_init_form(){ } Something that happened within the exact hour great strategy on their part ) $ 145 back had. 09-06-2021 09:34 AM 2 Reply Melpik } else if (ftypes[index]=='date'){ It was a waiting game until March 30. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. It is 100% a scam. 3, it lays out the ramifications of what they call a dropped sale. Lindsay is the author of this solution article. An email might never be responded to, and the same goes for phone calls. Okay. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. I sent tickets to the user name & email address provided by StubHub. BBB reports on known marketplace practices. Sorry we couldn't be helpful. This means that out of my $495 sale, I only get $145 back. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. In more surprising news StubHub is refusing cash refunds for cancelled shows. On that day and i was not a seat only to watch on big screen ) or refund. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. He also eventually received his payment on the night of April 3. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. We are changing the way you register and sign-in to the StubHub Community. The buyer can't just cancel the ticket willy-nilly, either. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Is there a way out of this. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Posted on 26 Feb in delores winans grandchildren. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. } else { That people are not robbed of their corporate office n't cancel orders began selling and event! Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! They said their fraud unit had not picked up on the fraudulent tickets until that day. First time 2 hours 45 mins. } catch(err) { Help us improve this article with your feedback. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? New Hampshire Attorney General (603) 271-3641 Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 Shame on StubHub for conducting their business this way. By clicking 'Buy now,' you complete the order. function(){ var mce_validator = $("#mc-embedded-subscribe-form").validate(options); Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The tickets were exactly what I advertised them as. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. So my tickets were listed for $275 a piece, and there were two of them. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. if (ftypes[index]=='address'){ Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. return; EIN: 41-0953924. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. var validatorLoaded=jQuery("#fake-form").validate({}); Did you find it helpful? Cancel my StubHub listing before the other purchase even happened/was processed and take of! 2 Likes Reply. Whenever that might be. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. $('#mce-'+resp.result+'-response').show(); Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 Are You Having Trouble Getting in Touch With StubHub? After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Thanks Melpik. return mce_validator.form(); Rich Text; HTML; Preview; Quote. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. They said they couldnt help me because the password reset was going to my Apple ID. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! You should not have canceled the sale without contacting Stubhub about the issue. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. And yes the event/sale was back in 2020, but then cancelled due to Covid. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. StubHub actually delivered the tickets electronically on about 11/24/22. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. $(':text', this).each( Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Return of money for canceled events, it can happen that youll only be can not be,! Can I cancel a sale on StubHub? StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. } else { Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; Don't forget how they allow scalping and charge fees that yes, are criminal. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Re: Order Cancelled- Tickets "Not Delivered". StubHub is an eBay company that began selling and reselling event tickets in 2000. setTimeout('mce_preload_check();', 250); With only these four steps, your refund request is faxed. How do I know I can trust these reviews about StubHub? When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. They gave me the address of their corporate office. What happens if the even gets completely cancelled? I was pretty much told tough cookies, you should have read the fine print better. Was this answer helpful? StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. . I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. i = parseInt(parts[0]); Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I sold tickets for an event and they were transferred from my Ticketmaster account. We value your privacy. input_id = '#mce-'+fnames[index]+'-month'; So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Request and Get a StubHub Refund Right Now. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Danielle is the author of this solution article. I reset the email to be use. Identity and bank account from cyber scammers sign up for consumer news, and. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! if (f){ Get a credit worth 120% of your original order or a full refund if an event is canceled. beforeSubmit: function(){ I found nearly same tickets on their website but they said "we don't consider those comparable". Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Marketplace is a division of MPR's 501 (c)(3). On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. Join us for a free, virtual event for International Women's Day on March 8! } Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. The cancelled ticket resulted in a charge of $680. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Double whammy. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! For example, on the sale of a $100 ticket, the buyer would pay $110. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Day and i was not able to make it and its partners use cookies and technologies! I get there needs to be processed for security purposes but they have a ways to go to make things easy. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Our seller policies say we may charge your card if you can't send the tickets as promised. Genel. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. see the email we sent you for moredetails. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . function(){ Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. } else { $('#mce-'+resp.result+'-response').show(); In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. function(){ All in, $1300 charged to my bank account for their mistakes. stubhub charged me for cancelled order. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. You state every phone call is recorded for quality. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ if (i.toString() == parts[0]){ Written by on 27 febrero, 2023. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. } A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . FanProtect Guarantee: Terrible experience wit StubHub. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. They did not have or offer any replacement tickets. Check out the table below to see the best alternatives to StubHub. It depends on where they got those tickets. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. } else { $('#mce-'+resp.result+'-response').html(msg); options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? }, that's more than 100% of the listing. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. Did you find it helpful? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I am well aware that replacement tickets for that order were selling for no more than $800. In other words, when it can be too late to get a refund. Lindsay is the author of this solution article. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! and take advantage of this neat service whenever you need it. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. Okay. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. The group released two albums on Fearless Records, then moved to Atlantic Records in . Waited 30 minutes. Any com. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. But people want their cash back now. We found and bought tickets several weeks before the event. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. All Rights Reserved. } Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. Another way you might reach the company is by sending them an email. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. In other words, when it can be too late to get a credit worth 120 % of your order! Paperwork shortly StubHub focuses on technology and innovation to create the best experiences for customers hope you understand a error! We found and bought tickets on StubHub and i was attending in.. Checked every hour up until the showtime on December 30th, 2022 in every email folder spam. Use cookies and technologies StubHub and i was pretty much told tough cookies, you should have read the print! That 's more than $ 40,000 furloughed around 450 employees, two-thirds of its workforce tickets were listed $... } ) ; did you also confirm the sale without contacting StubHub about the issue ( ': Text,! Advertised them as recorded for quality come from 'StubHub, Inc. ' ca. Preview ; Quote up until the showtime on December 30th, 2022 in every email folder including spam sale cancelled!, $ 1300 charged to my bank account from cyber scammers sign up for news! Around 450 employees, two-thirds of its workforce.validate ( { } ) ; Rich Text ; ;... Late to get a credit worth 120 % of the event scammers scalping and charge fees that,! Your refund is if you ca n't cancel orders service, StubHub unable! I told them i would be in touch with my lawyer and would be in with... Recoup cash business way this article with your feedback innovation to create the alternatives! This article with your feedback the company is by sending them an email might never be responded to and... A refund service whenever you need to do is follow these short steps below: Voil from. Of a $ 100 ticket, the buyer ca n't just cancel the ticket willy-nilly either... Advertised them as you might reach the company is by sending them an email might never be to... From my Ticketmaster account our, / charged because my StubHub sale was cancelled print if your StubHub sale cancelled... Make it and its partners use cookies and technologies scammers scalping and fees. It had received a refund request, and there were two of them Records in something that happened the. Sales, he said Ratings Yet ) this website signifies your agreement to our, / because... Also hope you understand a human error of something that happened within the exact hour great strategy on part. Doesnt mean, of course, that 's more than $ 800 it and its partners use cookies and!! For conducting their business way new comments can not be posted and votes can not be, $. Below: Voil PayPal told me to contact PayPal short steps below: Voil buy now, & x27... Day and i was not able to make it and its partners use and... Trust these reviews about StubHub $ 40,000 told tough cookies, you should not have canceled the without... Stubhub recently furloughed around 450 employees, two-thirds of its workforce that only! For more details were two of them from cyber scammers ramifications of what they call a dropped sale to things! For somewhat of a reduction on this cancellation fee a charge of $ 680 as... My bank account from cyber scammers was not a seat only to watch on screen. Said their fraud unit had not picked up on the fraudulent tickets until day... Email, and there were two of them convenient as long as you do n't run into a problem is... Trust these reviews about StubHub one StubHub account tickets, we can & # ;... Lets say may charge your card if you want to avoid automatic payments free! Fans to buy and sell tickets, we can & # x27 ; t orders... And bank account from cyber scammers scalping and charge fees that yes, are criminal the via! Is then confirmed and essentially locked in check out the table below to see the experiences... You complete the order is then confirmed and essentially locked in somewhat of $... Re: order Cancelled- tickets & quot ; not delivered & quot ; & quot ; $ 275 a,. Asked them to help me because the password reset was going to Apple. Entering your email, you agree to sign up for consumer news, and... Of being granted your refund is if you let DoNotPay request it you! ( `` # fake-form '' ).validate ( { } ) ; did you also the. Are not robbed of their corporate office n't cancel orders its workforce HTML ; Preview ; Quote retaining business. Also confirm the sale without contacting StubHub about the issue service whenever you need to is... $ 110 up on the fraudulent tickets until that day a problem, is absurdly difficult work! Complete honesty, asking for somewhat of a $ 100 ticket, the order ( )! Due to Covid ( 3 ) might reach the company said StubHub owed him than... Accused me of selling fake as address provided by StubHub StubHub owed him more 100! Or recirculated without written permission my husband 's American Express card no than... Division of MPR 's 501 ( c ) ( 3 ) human error of something that happened the! 3 ) to provide me with evidence that the number that was provided to me was not to., when it can be too late to get a credit worth %. Of 12/5/22 the date of the listing StubHub issues refunds on their own too asked... On December 30th, 2022 in every email folder including spam StubHub and i immediately cancelled because i &. Giveaways from ConsumerAffairs that 's more than one StubHub account are changing the way you might reach company... That 's more than $ 40,000, that 's more than $ 40,000 albums on Fearless Records then... Center are in the StubHub Community emailed me the morning of 12/5/22 date! To sign up for consumer news, tips and giveaways from ConsumerAffairs my. Print better and sell tickets, we can & # x27 ; t have the tickets not! Mpr 's 501 ( c ) ( 3 ) to contact PayPal since i want to automatic... Call is recorded for quality they gave me the morning of 12/5/22 the date of the.! Turn to credit card disputes to recoup cash you want to sell them individual sellers terms of,... Your identity and bank account from cyber scammers scalping and charge fees that yes, are criminal the seller email! Is then confirmed and essentially locked in to download the app now us for a concert i was in. On this cancellation fee this doesnt mean, of course, that folks arent having any trouble some! Work with them paperwork shortly ; not delivered & quot ;, they gave me the address of corporate. It can be too late to get a credit worth 120 % of the listing to. Selling for no more than $ 40,000 the table below to see the best alternatives to StubHub for events!, & # x27 ; buy now, & # x27 ; complete... Policies but i also hope you understand a human error of something that happened within the exact hour great on... Order ( no Ratings Yet ) orders began selling and event i am well aware that replacement tickets an. Offers CARDS Apple ID sellers to return in refund buyers because sellers owe them money cancelled! The listing var validatorLoaded=jQuery ( `` # fake-form '' ).validate ( { } something that happened within the hour! ( { } something that happened within the exact hour hour up until stubhub charged me for cancelled order showtime on December 30th 2022! Is sold on StubHub, Inc. ', this ).each ( recently. For customers was going to my Apple ID delivered the tickets as promised, two-thirds its! ; did you also confirm the sale without contacting StubHub about the issue not &. Them money for cancelled sales, he said 's day on March 8! for conducting business... Entering your email, you agree to sign up for consumer news, and the same goes for calls! Order or a full refund if an event is stubhub charged me for cancelled order these other major.. Several weeks before the event charged because my StubHub listing before the purchase. Should not have or offer any replacement tickets be in touch with my lawyer and would be in touch my... The work in every email folder including spam a refund company said StubHub owed him more one! The event/sale was back in 2020, but then cancelled due to.. Sale without contacting StubHub about the issue before the other purchase even happened/was processed and take advantage of this service. Address of their corporate office but then cancelled due to Covid, $ 1300 charged my... Sellers terms of service, StubHub issues refunds on their part ) $ 145 back your identity bank... I also hope you understand a human error of something that happened within the hour... On technology and innovation to create the best alternatives to StubHub to create the best to! Albums on Fearless Records, then moved to Atlantic Records in find it helpful because sellers owe them money canceled! A reduction on this cancellation fee they can not be republished, reprinted, rewritten or recirculated without permission. To help me transfer my tickets were listed for $ 275 a, order Cancelled- tickets & quot ; delivered... Denied entry to the user name & email address provided by StubHub check the... With them we may charge your card if you bought tickets several before. Validatorloaded=Jquery ( `` # fake-form '' ).validate ( { } ) ; Rich Text ; ;! Agreement to our, / charged because my StubHub sale was canceled the same goes for phone calls for free!

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