If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! I've enquired but they don't have pricing for it yet. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. Absolutely fantastic service. Hi Jane!Thank you for your great review of Dustin! Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. YouFibre Limited Broadband service How long does installation take? We also record all 999 and 112 emergency calls. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Not had the advertised speed (1000Mbps) since installation. Our support team are available 8am-8pm daily, either via live chat or phone. 13.4 How we make any refunds which are due to you. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Our Policy applies to all calls you make using our telephone service. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. 9.1 Maintenance Work. Moving a phone number from one providers network to another is called Number Porting. 3d. We might have to pay someone else in connection with your Number Porting. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. YouFibre also allow customers to take their full fibre broadband on a no contract basis. JavaScript is disabled. Hi Stephen,Thank you so much for your kind review of Elaine. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Currently running at 811Mbps which is fast but not what I'm paying for. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. Our support team are available 8am-8pm daily, either via live chat or phone. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. 11.3 More significant changes to the Service and our Contract. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. {{ year }} Choose Ltd. All rights reserved. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. Their offerings are simple and generously priced. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Your engineer will then set up your router and show you that it's working before they leave. We really appreciate the time taken to write reviews as we understand how valuable your time is. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. 10.2 Your equipment. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. 8.3 You are responsible for setting parental controls. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. We really appreciate the time taken to write reviews as we understand how valuable your time is. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. YouFibre has 5 stars! Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Currently my contract with EE Broadband ends in April. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. So I rang them and they had me reconnect within minutes. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. He fixed + ensured everything was completely tuned in + upto date. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. 17.8 Our mishandling of your Number Porting. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. As such, YouFibre provides a Complaints Code of Practice for complaints. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. All Rights Reserved. It will at all times belong to us. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. Installing Techie was a really helpful, polite individual. We really appreciate the time taken to write reviews as we understand how valuable your time is. It goes against our guidelines to offer incentives for reviews. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. Installation involves connecting new fibre optic cable to your house. If you need us again in the future please don't hesitate to give us a shout. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! about cookies and how to manage them. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. Previously asked our Retentions team to reach out to you, but as per your review. Another network unless you have fully paid everything you owe us at that.... Make any refunds which are due to you may be varied at any time the street to exterior. 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